Technik Phone in Friedrichsfelde | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

+ The employees there are very helpful.
+ There is a policy that you first pay a diagnose fee, you get the diagnose perhaps even the same day, and then you decide whether to fix your device or not, depending the price estimation. + There is even guarantee in case you are not happy with it.

– My low rating here is because I highly doubt this policy: I took my phone, paid for the diagnose fee, and after they informed me of the problem and the estimation cost, I chose to proceed with it as it seemed to worth it (80eu). After I paid and they fixed it, the phone broke after 1 day. I took it back, they fixed it again for free. Then it died again after a day.
The third time I took it back, they told me that the phone has very weak motherboard and that’s why it dies after a day.

I was not informed about this after the diagnose fee (and that basically the phone would be operatable only for a day), but only after they fix it. They told me that the guarantee is not valid in this case, so I lost 80 euros.

In this case, either the “diagnose” and “guarantee” are just buzzwords, or they don’t communicate well under which circumstances they are valid.

I had a very bad experience with this service and find it totally untrustworthy. My projector, which cost around 800EUR , was fully functional except for the HDMI port, which needed repair. Unfortunately, they not only failed to fix it, but they also damaged the projector. Now, the picture is unclear and full of artifacts!

They refused to take responsibility for their actions. Without my consent, they installed a new HDMI input despite previously informing me over the phone that they couldn’t find a compatible part. The new HDMI input doesn’t work, and it seems they caused further damage during the installation process.

They promised to remove the new HDMI port and check the device again, but I have no hope that it will be fixed as they clearly lack responsibility. My projector (around 800EUR)is now totally unusable.

I will contact Verbraucherzentrale Berlin (Consumer Advice Center) for more advice about this shop and there bad service tomorrow if they didn’t fix the problem and keep refusing to take responsibility!

I would not recommend this service to anyone.
Be careful!

Went to this place with a suspected smashed screen was going to be 180 euro to repair, the honesty of the staff working there when he found it was just a smashed protector, he could of charged the original quote but instead 25 euro with a stronger protection screen in place.