TELUS – Williams Electronics in yellowknife | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Hailey and her co-worker Hannah made me feel really welcomed and comfortable in the store. They both brought a really positive energy to the normally terrible experience of changing phone plans. But most importantly, Hailey is very knowledgeable and continued to work to get me the best deal possible and truly advocate for my best interest over the phone with representatives. So kind and she really cares about her customers. I would 100% recommend her to anyone dealing with Telus or Koodo in Yellowknife. on a side note, I usually try to see managers, because they generally have more pulling power but he is NEVER there! I tried almost for a week straight to get in contact with him but never got an answer from him??? They said he exists, but he has yet to be seen or heard from… thankfully Hailey and Hannah keep the store running!

Telus Yellowknife provides excellent customer service and more! I was using the Telus plan and just purchased a phone through the Telus website. When I was buying the phone online, I missed combining my old phone plan and the new one, so I ended up having two accounts. The super kind sales staff Vincent helped me to fix the two existing account errors. It took a long time because he had to make a call to the phone centre. While we were waiting, he gave me lots of helpful advice for my plans and add-ons, and also he set me a better plan. I know that he could have told me to call the 1-800 service centre because it was my own mistake, but he went above and beyond. Thank you so much, Vincent! And the other staff (sorry, I didn’t get your name) was also very kind. I highly recommend this place.

I went to the store for holidays to trade in my phone and upgrade as a bring it back option. Now a month later, I realize they didn’t even order phone for me and due to that, all the sale options are out the window. AND I have to pay 200$ because my bring it back amount got charged due to the fact no one actually put an order in for my phone to get traded. Very bad customer service and experience in general. Probably will never go back here. Just order online if you can and save yourself the trouble of being totally let down by trusting them to know what they are doing. Hope this helps someone else to avoid being in the same position.