The Good Guys Frankston in Frankston South | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Ordered a TV and sound bar about 6 weeks ago.
Was asked to pay 20% deposit which I did.
Was told they would contact me when in comes in, they expected about a week.

I have called 5 times to see when it is coming in.
Each time I’ve been told it’s delayed.

Called again today, and they said it’s still delayed.

Told them it’s not acceptable and they told me they cannot get it into the shop until I fully pay for it.

Why didn’t they tell me this 6 weeks ago, I would have gone elsewhere. I wanted the TV for the footy finals.

After spending 10’s of thousands of dollars there, this will be my last time.

Goodbye Good Guys Frankston.

The exceptional service from the sales staff and delivery staff on our kitchen renovation was outstanding. From the sales staff who were so professional and knowledgeable about the appliances we were looking for to the delivery drivers, I can only say the service we received from the Good Guys Frankston was way beyond our expectations. They held our appliance’s until we were able to accept the delivery. They kept us informed on our delivery from the time it left their dispatch until it reached us. I am happy to recommend The Good Guys Frankston if you are looking for any appliance.

Had the most amazing experience with the staff here buying a coffee machine. Especially Bridget who took us through the machine in and outs so perfectly, answering all of our questions, the manager Garry who made sure we were being looked after every step of the way, and Olivia Jane at the register who was a total ray of sunshine, going above and beyond for our order, despite tech adversity and a very busy store, so our order can be delivered to us easily. All in all amazing experience, great customer service, very impressed!!