The Good Guys Maribyrnong in Keilor East | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We bought a fridge and asked the salesman numerous times if delivery included taking it up a staircase. He kept telling us it was nothing to stress about. The third party delivery company Good Guys use shows up and pulled up behind the house and called us while we said it’s easier to come through the front door (they hadn’t even seen) they tried to tell us we’d need to take it though the garage (which wasn’t going to be possible) then they hadn’t even stepped through the front door before saying ‘nah no way it’s going up those stairs bro’ and continued telling me company policy was 25kg per person (so I guess they only deliver toasters?) when I asked why only two people put a 140kg fridge in a truck and the order form said in bold lettering ‘customer declared single flight of stairs’ the driver said ‘truck only holds two people’. He then dumped the fridge in the hallway in front of our bedroom door ‘hope you don’t need to use this room’ told us to call the warehouse if we want to return it or send more guys and they would be back later today. Support team told us the third company party will never do same day orders and they don’t know why we were told that. Then the customer service girl told us she gets so many complaints about the third company and they did the same thing to her when she ordered from Good Guys. Then said she’d organise them to come back but can’t give us an ETA because apparently they get angry when asked for an ETA. They were supposed to text us by 7pm with an ETA for the next day. Nothing. At 10am they called us and said ‘I’m waiting outside your house’ then got annoyed when they were told ‘well we’re not living in that house yet and you’ve been told that but we can be there in 15 minutes’ they implied if they waited any longer they’d leave. Once we arrived they took the fridge up the stairs, with only two guys, even though company policy was six guys for a 140kg fridge? Probably use a third party delivery company that doesn’t show up and bust a customers balls about doing their job.

Worse! I have purchased washer dryer last Friday. I got delivered on Saturday and installed by myself on Sunday. I found the washing machine was leaking while it’ running. ( Note: retailer was not provide enough information about installation. She asked if I want to get the delivery and unbox service, and she was saying unbox is easy you can do it by yourself then plug in ” sound easy right “? But it wasn’t i couldn’t unbox cause it’s heavy so i asked a friend for help)

I putted the default product form since Sunday .it said would take 2 business days
” no one contact ”

On Wednesday I called to the Good guys
They accepted the case and send me case ID
Then they said will get back to be with 48 hours. ” no one contact”

Again! Friday evening I called to the phone number provided in Case ID confirmation email. The lady made appointment for Me next Tuesday morning. She said if it was a default product i will pay nothing . But if i installation in the wrong way i have to pay service + labour cost. It would be $200++

With the poor service since i stepped in the store is it worth it? Really?
I have been waiting for someone to contact me for a week. Then today i called to the store asked for refund policy while i was complaining the gentlemen who received my call suddenly put me on hold …. ” while i was talking ” so bad and poor service

I will never ever get back to The Good guys again.

My shopping experience was extremely poor, very bad, entirely negative. I went to buy a Sunbeam coffee machine on the weekend of Black Friday, and I couldn’t find any staff when making the purchase. After locating one, he asked me to wait and disappeared. I saw him pretending to be busy, avoiding serving me. Later, I found another staff member, and she helped me find the coffee machine I wanted. Only after opening it at home did I realize it was clearly a returned product. The next day, when I asked for a replacement, they claimed it was a manufacture issue. Do I look like a fool? Different packaging, visibly opened outer packaging, surface damage to the product, and dirty accessories with signs of use–all manufacture issues? After arguing with them, they apologized and agreed to replace it. However, the staff brought a different model, so I chose a refund and left. I really want to say, why can’t a well-known company in Australia ensure both service and product quality? As a consumer, I pay for new goods, not returned ones. If you want to sell second-hand or sample products, inform consumers in advance instead of deceiving them like this!