About The Good Guys Mornington:
Our main services are Appliance store and we are Located at Shop B2-B3 Peninsula Homemaker Centre 1128-1132, Nepean Hwy, Mornington VIC 3931, Australia
Repair Services offered :
Appliance store, Air conditioning store, Cell phone store, Computer store, Electronics store, Home theater store, Refrigerator store, Home audio store, Vacuum cleaner store, Washer & dryer store
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Disappointing service. We have purchased many appliances from this store, mostly with no problems, but recently we bought a bbq and the process was a horrendous experience. When we went to collect it the item had been sold to someone else despite us being told it was waiting for collection. We had already paid. It was re-ordered for delivery which was confirmed for 11/12/23. I stayed home from work all day to receive and it never turned up. It was rebooked for delivery on 13/12 and this time I got text messages to say the location of the driver. One text was “he is 34 minutes away”. The next text 45 minutes later, “your delivery could not be made today”. We phoned the store to cancel the order and request a refund. Miraculously the delivery was made later that day. All in all 3 days off work to take delivery.
Went to store Thursday to pick up a toaster for my Mum. Through the doors a bit further back were 3 team members talking. We went straight to the small appliances and self served for a time, however the item we were looking for was not on display. Meanwhile, team members were still talking/laughing together.
I went over and interupted them only to be told ‘I dont think we have that..? ‘ No offer to look it up or check. I requested they check Frankston.
All 3 team members were non engaging and disinterested in creating a meaningful connection.
I have over 30years in retail management and I would be bitterly disappointed if my customers were greeted and assited this way.
I shop at GG Frankston all the time but I wont return to Mornington.
I went over and interupted them only to be told ‘I dont think we have that..? ‘ No offer to look it up or check. I requested they check Frankston.
All 3 team members were non engaging and disinterested in creating a meaningful connection.
I have over 30years in retail management and I would be bitterly disappointed if my customers were greeted and assited this way.
I shop at GG Frankston all the time but I wont return to Mornington.
I just wanted to appreciate the support and knowledge that ‘Riley’ (a staff member) shared who works at Mornington Branch while we were purchasing a washing machine for our house. He was super friendly and knowledgable about the products and was able to assist us with recommending a good product for a reasonable price. Thank you and hats off for your service.
Have you been a client at The Good Guys Mornington, take a moment and rate their services below :