The Good Guys Taylors Lakes in Taylors Lakes | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Never deal with cunning turban Indian Jaskaet. He is extremely shifty though seems to be helpful. I purchased an LG Fridge Freezer from him when only there to checkout brands to place order by online from good guys as pricing is more competitive and cheaper than in store. When Jaskaet approached me I said only looking but advised if I was in the market to buy, I replied yes, but buying online as I did purchase two fridge freezers for myself a week or so ago and now buying for mum and comparing models as store cannot beat pricing as I was advised by customer service via head office sales. Jaskaet. He asked what I purchased for myself and compared pricing to what I paid to what he could of sold to me. Little I knew he was full of curry. Anyhow comparing models he said the fridge freezers I purchased being top of the tree problem with warranty and all complaints they receive are Samsung. Anyhow he ended up selling me an LG double door fridge freezer at $3500 whoch he said was cheaper than head office phone sales as it did seem like a good deal but waa more convenient to purchase as my mums Samgung double door after four years was nor worth to refill gas at cost of 2K. Being a sangung and the sales person’s advise I believed what he said. Anyhow when paying he said that it only came with two year warranty and for another $290 or so plus $81 delivery my total would be $3890
I paid, fridge was delivered. Two weeks later I went to good guys at essendon fields to purchase a house warming present for my brother to see the same model at cost $3400 including 5 years extended warranty. I said to sales person is that price correct and replied yes. I highlighted what I paid with extended warranty and he said you can be refunded for gold shield warranty if you call the store of purchase. I called watergardens a few times left messages but never received a call back. When my patience ran out I called head office who said they could do nothing as 1 month lapsed and that I should call Jaskaet to credit from store. I ended up finding him to receive response only head office can refund as his hands are tied as store has no control over gold shield. Anyhow I call head office and was a tennis match wasting time. I complete joke and a disgrace and unprofessionalism.

Good guys should refund the overcharge and provide apology for the waste of my time as that the last time I will di business with dishonest guys!

“I recently visited Good Guys with the intention of making a significant purchase of nearly 4K. The store assistant who assisted me was incredibly helpful and knowledgeable, and I was satisfied with the deal we negotiated. However, after agreeing to proceed with the purchase, I had a question about a specific part. Unfortunately, I was told I had to wait for the assistant, who was attending to another customer.

During the wait, I asked if I could use the store’s restroom, but I was informed that it was not possible and was directed to go to Red Rooster across the road. This was disappointing, considering the amount I was about to spend in their store. While I understand the assistant was busy, this small inconvenience ultimately led me to make my purchase elsewhere.

Despite this, I want to emphasize that the store assistant and overall customer service were excellent. However, I believe allowing customers to use the restroom could significantly enhance the overall experience for future visitors.”

As mentioned by others, the turban guy in store is very cunning and very arrogant. As a customer i have all the right to ask for deal.
This guy started the jargon out of nowhere about how staff can take all the goods in deals, nothing is left for customers. He told Indians have bad habbit of asking discounts. Not sure if that is racist, as i am an Indian, he also seems to be same.
Either pay this price or go, i cant do a thing. He seems to be aggressive in nature.
Not sure how goodguys are ensuring customer safety. I doubt if all of sales staff are good guys.