About The Mobile Shop:
Our main services are Cell phone store and we are Located at 910 Columbia St W, Kamloops, BC V2C 1L2, Canada
Repair Services offered :
phone repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Firstly, the person who was explaining the plan had no knowledge about it and couldn’t provide any explanation. They even attempted to pull my credit history, but it was unsuccessful the first time. They didn’t even bother to ask me before trying again, which was frustrating. I mean, why can’t you simply ask your customers and try pulling the credit history again?
When I expressed that I didn’t want to proceed with that particular company, there were two other experienced employees present who seemed completely uninterested in helping me with my problem. After requesting assistance from one of them, they tried again with the same company where my initial request had been rejected without pulling my credit history for the third time. When I asked them if it was possible to obtain the same thing without pulling the history twice, they simply apologized without offering any solutions. I have no use for their apologies.
But it doesn’t end there. After receiving my phone, I discovered that they had forgotten to include a new SIM card in the bag. When I called them, they didn’t even apologize and instead instructed me to come back and bring the card myself. Seriously? I explained that I couldn’t come and it was already almost 8 o’clock. I asked them to ship it to my home, but the person on the call gave me the employee’s phone number and told me to talk to them directly. If I have to talk to them directly, then what’s the point of having customer service there? To make matters worse, they closed the shop without even shipping the SIM card to my home as promised.
The next morning, I went back to the shop and the same person apologized, saying they had forgotten to include the SIM card in the bag. This was the worst experience I have ever had, and it still bothers me to this day.if any of there higher department want to rich back too me let me know i can complain further.
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