About The Phone Net:
Our main services are Cell phone store and we are Located at 11 Sheep Market, Leek ST13 5HN, United Kingdom
Repair Services offered :
Cell phone store, Mobile phone repair shop
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Sold my elderly parents an overpriced, outdated, second hand phone that they couldn’t use, with no instruction manual or accessories.
After a couple of days, my mum had become upset so I convinced her to ask for a refund.
Her polite request was refused by Gary who “offered” to buy the phone back, retaining 33% of the sale price as an “admin fee”.
During the conversation Gary stated “That’s not my problem” on more than one occasion & worse still said “I can’t refund it, well actually I can because I own the shop, but I won’t”.
This is an example of some of the worst customer service I’ve ever seen.
Enjoy your “admin fee” Gary, I honestly hope that you need the money for something worthwhile, as if not, it demonstrates how you see fit to treat a vulnerable couple in their 80’s & should seve as a warning to others.
The man in the shop couldn’t fix everything – “You need to be in Singapore to activate this number” but he got me sorted out. The EE shop next to Boots were very good too but had “protocols” to follow.
Incredibly helpful for niche problems – saved me about PS200 in roaming around the UK charges. Won’t have access to all the features of all the networks, but does a brilliant job to keep you going. A proper phone craftsman, if you will. Highly recommended for outside your contract jobs.
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