The Repair Factory in vernon | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Unfortunately a very disappointing experience…took my Samsung phone in to the store a couple of weeks ago as it would no longer charge… I spoke to Nick at the counter and we agreed changing the battery would be the best place to start – I was assured the issue would be resolved and even better was quoted about $60 for the job…Picked up my phone a couple of days ago (a $140 bill – $80 labour charge not mentioned) with a fully charged and new battery except no one bothered to test if said battery could actually be charged/if there was another issue. Called back this morning to discuss the oversight and was met with not even the slightest acknowledgment, apology or offer of compensation for the inconvenience of having to wait weeks for it to be fixed again. Best to take your business elsewhere. *ADDED* Took my phone to SK Electronics and got it back fixed in 1 business day for $30! Turns out I didn’t need to spend $140 on the new battery I was sold but just a new charging port. Go to professionals!

I took my phone in for a battery/port related fix a month ago they replaced the port and it did not fix the phone. They told me the phone wasnt able to be repaired and didnt look for any other underlying causes. They charged 40 for looking at it and then 40 for the port repair. It doesnt appear like the port was fixed as there was still dust and debris and they seemed extremely stressed in the office which raised some red flags so i decided to take it to SK for a second opinion since i didnt really believe that it was actually unable to be fixed. SK did a temporary fix today for 20 bucks while i was in there it ended up being a simple connection problem with the ribbon cord I am currently typing this review on my “non repairable” phone… I feel bad considering the repair factory is a small business but i dont feel like they are trustworthy and i unfortunately will not be going back.

Shoshana, Drew, and company were amazing. My MacBook had multiple problems that they helped me through, and I ended up needing to send it back to Apple through no fault of Repair Factory. They were super supportive every step of the way, talking me through it, making sure I got a return on the part no longer needed, and were very generous with making sure I had a loaner so I could still do my work-from-home job. The repair ended up being beyond the scope of what they can do locally, but what I care about is the service along the way, and that was without a doubt 5-star.