About The Source:
Our main services are Electronics store and we are Located at Mayflower Mall, Main Door Entrance, 800 Grand Lake Rd Unit #6, Sydney, NS B1P 6S9, Canada
Repair Services offered :
electronics repair
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Absolute worst customer service I have ever had in my entire life. Bought brand new Beats Fit Pro headphones at the Sydney Nova Scotia Mayflower mall location for my flight home to Alberta. Opened the box to connect only to have them not work. Called Apple support to try and have them fixed. Apple tells me they are not covered. I called The Source back to have them exchange and was told they have firm “No return, No exchange policy” which I was told about when I purchased. I have no issue with the no return no exchange policy except when I’m sold a product that doesn’t work and when I reach out to Apple I’m told that they don’t show in their system and have no warranty coverage. DO NOT set foot in this store unless you want to get ripped off. Oh and was also told by store employee today (August 18th 2024) that the store will be switching to Best Buy Express soon.
I have never had an unpleasant experience in this store! From looking for gifts for my daughter, to swapping things out with warranty. Greg and his team are always super helpful and talk to you and invite you in as soon as they see you! Such a positive attitude from everyone makes a great shopping experience. I recommend them to everyone I know looking for anything techy!
Very knowledgeable and helpful staff. Sales Associate Corey went beyond the call of duty with telling me about phone plans to helping me sort out and adding accessories to my phone when an issue occurred with my previous service provider. Would definitely recommend this store to anyone in Sydney.
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