The Tech Heroes in Deeside | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Terrible Experience – Avoid This Shop!

I had an extremely disappointing experience with this computer shop. I purchased a system that was supposed to be under warranty, built by a so-called “professional PC builder”. Within 2 weeks, it stopped working – fans and lights were on, but no display. I identified the faulty RAM with a friend’s help and replaced it myself.

When I visited the shop and explained the issue, I was told I had to bring the entire system in for them to check and only then could they replace the faulty RAM. Refund wasn’t an option, despite the system being only 2 weeks old. This lack of flexibility and disregard for my time and convenience is appalling.

Not only was their customer service unhelpful, but their policy of only offering replacements and not refunds is extremely frustrating. I won’t be going back to this shop. Keep in mind that they prioritize their convenience over customer satisfaction. Save yourself the trouble – find a more reliable and customer-friendly computer shop.

Thank you so much Tech Heroes! I called in with a laptop that wasn’t charging, and I couldn’t be happier with how helpful they were. Katie especially was very knowledgeable and so helpful – not only was she able to test the issue and immediately find me a new charger that worked, but she also noticed the slowness of my laptop and made recommendations, while explaining to me very clearly how they would work. When I called back to collect it, the gentleman gave me further helpful advice and information about the issue. I won’t hesitate to come here again when I need help or to purchase any parts/accessories!

This business has had our PC for a few weeks now and we have messaged numerous times with no reply after a positive first intro with them.

Slightly concerned, so going to have to knock on their door when we can, due to our work commitments.