Twilight Zone Engineering in Watford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

It’s great to know that there are alternatives to walking into an Apple Store to change a battery on my iPhone 11. But these guys don’t know how to talk to customers, as pointed out by other reviewers these guys can be very rude and aggressive at the door. Not sure I would get this type of customer reception at Apple. I had an appointment booked for 1400 hours, turned up at 1330, rang the doorbell and spoke to a chap who said they were on their lunch break. Obviously in a normal Apple Store I would just hang around browsing some gadgets but here they wouldn’t let you in and I was rudely shouted at by another person from within the store in an insulting demeaning tone that a 1400 appointment meant just that and started arguing about what was discussed when I made the appointments. The door was slammed behind me after I was advised to hang around on the footpath because I was 25 minutes too early. Parking is an issue in that street so I hung around for 25 minutes and then reflected upon how I was spoken to so decided to not return to the shop as they made me feel quite uncomfortable. There is a reason why we have Apple Stores, these guys need to learn some customer service before learning to pretend to be Apple. Really disappointed as I do like supporting local businesses.

After almost soaking my laptop in orange squash, Twilight quoted me much less than Apple to repair. Took them much longer than expected to complete the work – was told 3-10 working days, but ended up being just over 3 weeks (waiting for a specific part). However, their service was very professional and informative with a really helpful attitude. My laptop is now in absolute PERFECT condition, and feels brand new. Will hopefully not need to see them again, but if I do, they will be my first port of call.

Thank you.

Great experience. Fixed my 2016 mac and it feels brand new now.
Great service and very friendly.
Only thing was the covid protocols are fair but just strange when you can’t be comfortable in the store and have to do everything from the doorway it just isn’t welcoming (no other covid protocols like masks or whatever so this seemed pointless).
Great service though and would highly recommend for quick and efficient repairs.