UPS-Trader in Warrington | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

My experience with this company was extremely negative. From the buying experience to the surprise follow-up and hounding of their customer service rep once I posted a review on their site.

I purchased a UPS from this company and after a week of it not arriving I had to follow up to track the item down. To my surprise the item had been shipped back to their warehouse and they had to ship it back out again with another courier. The company insisted this was my fault because I had selected United Kingdom as the delivery country instead of Ireland… The item was shipping to Northern Ireland which is located in the United Kingdom, not Ireland… The item was shipped back out and again I had to get in contact with the company because they had again sent the item to the wrong location. This time the new courier had brought the item to Ireland and I had received a request by the Irish customs office asking me to pay a very high customs fee before they would forward the item back to the United Kingdom as the company had again sent it to the Republic of Ireland. There were back and forwards emails with the courier and eventually the item was released without charge and sent to the correct location. Upon receiving the item 2 weeks later than the advertised next day delivery I posted a negative review to their main website. It was at this point the company tracked me down and hounded me over multiple days via email about my negative yet completely true and honest review. Their CS rep was extremely unprofessional and childish calling me a “bully” and “Karma will do its work” for posting my review. What I know now is they were baiting me to build up a case to allow them to remove/modify my review to alter it and turn me into the bad guy as they now claim “I’ll reserve the right to add this to your feedback”. I requested the contact details of this reps manager multiple times but they refused to send any details.

A final observation is do not trust the reviews on their main website. These are hand picked positive reviews as since writing my review they have done a cleanup deleting all negative reviews and only a handful of 5 star reviews remain. This is a scammy company that should not be trusted.

Power is pretty intermittent where we live, any rain, wind ect you get drop outs just a few seconds but enough to take out your computer and whatever your doing at the time so after 20 years I decided I needed a UPS, had a look on eBay, Amazon ect and after looking at the no name rubbish ect I found a thread on Reddit that recommended these guys, gave it a punt and wasn’t disappointed, bought a refurbished APC unit, arrived looking like new with all included leads, was really well packaged and undamaged, connected up and running a treat, will definitely use this company again and recommend to friends and family .
Keep up the good work guys.

Excellent company to deal with, and have served us very well over the last 10 years or so. They have supplied us with really big 3-phase UPS units and smaller units of all shapes and sizes. Very responsive on email to any queries or issues I’ve had over and have definitely gone above and beyond to help us out in times of need.