Visions Electronics in pickering | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Dishonest, unreliable and rude. No creditability and no service at all!!

We purchased a projector years ago and paid $900 extra for additional warranty. We found a problem with the projector month ago. We brought the projector back to the store on April 3rd, they told us would update us within two weeks, and now it has been a month. We came to the store today, they said there is no any update, and the fixing company will check it in two weeks. ?! So what did they do in the past one month? Nothing! They been lying to us.

They said they would update us in two weeks. It is really hard to believe them, so I ask them to write down two weeks timeframe. The guy just being rude and slammed the paper on desk and wrote 20days instead of two weeks for updates.

And they all yelling that this problem is not in their hands. But I paid $900 to them for warranty! If they can’t even follow up on one service, what can they do? Just charging money from customers and do nothing, oh, no, they did yelling at customers!

This is the 5th TV I have purchased from Visions over the span of 10 years and the 2nd TV (this one was a Samsung Neo QLED 75 inch with soundbar system with Q-Symphony) I have purchased from this particular location. What I love of about Visions is the knowledgeable staff. They are very professional, have excellent product knowledge, and work with you to get to know your situation to make sure they sell you the right product. I paid for TV mounting as well. Their installer (his name is Ovi) was very professional and courteous. He took great care not to mess up the area, paid great attention to detail when it came time to actually put the TV on the mount, and helped me through the initial setup. I would definitely recommend Visions to anyone based on my experience with them and would definitely consider doing business with them again in the future.

A few months ago, I tried to exchange my Sony headphones that I bought from visions warranty. I went to the store thinking that I can get a new pair because I bought warranty for two years for $40-$50. As I was telling them, it’s only physical damage but it will lead into electric problem because one earmuff break off with the wire still attached with it dangling. But because in their eyes, it’s only a physical problem at this moment they’re unable to help me as a customer. Customer service not helpful, and they will give you this information, especially about their own products or services. Other electronic stores with jump through hoops to help you or just to keep you as a customer, some even give you discounts on discounts. Lesson learned.