Wireless Vision in Surbiton | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Terrible experience. Asked them to replace a cracked Motorola screen. They have butchered it and replaced with a screen that didn’t work, so I can’t use the phone. They then promised they would fix it several times over two weeks and every time I came to pick it up they said they still had to order the new screen or hadn’t done it yet or they were given a fake screen by their supplier. They consistently said it would definitely be ready for a day and time and then I’d get there and theyd ask for another few days even if I phoned to check beforehand (theyd promise it would be fixed by X o’clock). Terrible communication.

Then they told me that I should have given them my password to my phone or they could not check the screen and if it worked despite them saying they knew the screen would not work. They said everyone gives them their passwords and I should not worry about it and they had never heard of anyone not wanting to give their password.

They changed the screen three times to three knock-off non working screens. After two weeks they then said it would be another 5 days after me coming in so many times, cancelling trips to collect the phone each time they said it was ready. They never put anything in writing e.g. by text or email despite promising to, and claimed they didn’t have internet in order to email confirmation. After two weeks, countless hours and cancelled trips they told me it would be ready for 3pm. Then 5pm. Then I got there at 5.45pm and it still wasn’t done and would not be done.

And they initially refused to give me a refund when I told them again that I could not wait a further 5 days as was leaving the city that day. They tried to say I should not get a refund because it technically had the awful screen that didn’t work that they’d originally put on. Eventually gave me a refund for that though not the screen protector but I’m out two weeks, they butchered the phone screen. I’m really shocked and disappointed by the service as in the past they were ok. But the constant lying or misinformation on when the phone was ready and broken promises and refusal to ever put any promises in writing have been really disappointing.

I am extremely satisfied with the service provided for repairing my PS4. The technician demonstrated expertise and efficiency in diagnosing and addressing the issues with my console. The turnaround time was impressive, and my gaming experience has been restored to its optimal state. I appreciate the professionalism and skill exhibited throughout the repair process. Highly recommended for anyone seeking reliable and proficient PS4 repair services.

They did a horrible job with my macbook. They changed the battery and I had troubles. First the screws, they replaced for new ones bigger and they made the hole bigger so I can’t use original ones. Second they put the battery bad connected and with the plastics so that damaged the computer. Also by the time of payment, they wanted me to pay more money. Not good!