Yorkshire Multi Media Services in Bradford | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I had a TV in for repair with YMMSUK and all i can say about the whole is experience is appalling.

Firstly i got told a date in which a technician would come round to my house to inspect the TV. This date got pushed on by two days.

Once they finally came to inspect the TV, they came to the conclusion that it needed to be taken to the workshop, which is fair enough. After nearly a week i gave them a call as i had heard nothing, only to be told they hadn’t even looked at the TV yet. They then said they shall give me a call with an update the following day once they had looked at it. No call was made.

Once they had determined the problem they then said they needed to order the parts which would take 2-3 days and once received they would fit the parts and get the TV back to me straight away the same day.

4-5 days later i had heard nothing yet again. I rang and got told the parts hadn’t arrived yet and once again they told me when they do the shall fit them and deliver the TV the same day.

The following day i got a call saying the parts had arrived but they needed another part which had to be ordered and told me the whole when arrived you shall get your TV back the same day.

I then get a call from them saying the TV is fixed and i Shall be given a call in 2-3 days in order to arrange when is best for me to have the TV delivered. This was after be specifically told me more than once i would have it back the same day it would be fixed!

2 days later i get the call and arrange a time which suits me best to receive the delivery of the TV. I receive the TV The day after.

I take it into the living room and plug it in. When the TV is turned on i can hear distortion from the speakers, an echoey sound. Along with that the screen is flickering from black to color and now has a white blur over the screen. The TV is a heck of a lot worse.

Now i have never had a service from any company in Yorkshire where they consistently mess you around with deadlines for a lengthy period of time to only go and make your initial problem worse which you put your complete trust in them to fix in the first place!

I would not rec commend this disgrace of a multi media service to anybody as i feel i have been taken for a ride massively by everyone who i have dealt with along this horrible process.

Shocking service that really does need sorting out!

Bought a Samsung TV from Richer Sounds three years ago. The screen developed a fault. Albeit the manufacturer warranty had expired I contacted Richer Sounds to see what could be done. They informed me I was a member of their VIP Club, which meant my TV was covered for repair for six years, and told me to ring Yorkshire Multi Media Services. I have to say I consider the service received from YMMS has been first class. From my initial call to them to outline the fault I was informed of what the issue might be and the options available. Appointments were made with an am/pm appointment time which; on the day were narrowed down to a more specific time frame e.g. between 1pm and 3pm. The first appointment diagnosed the fault – which required the ordering of a new screen. I was kept informed of the order progress. Once it had arrived an appointment was made to come and fit the screen. Once again the appointment time was kept. The engineer was respectful of my property (putting shoe covers over his shoes) replaced the screen and confirmed it worked before leaving. I had no issues whatsoever and have been pleased with the service provided by YMMS.

THE WORST EXPERIENCE EVER, My TV was under a John Lewis 5 year warranty and the main panel was faulty, took them forever to get the screen, took my expensive TV away and didn’t wrap it or protect it in any way, after they had made no contact I kept ringing and was lied to on several occasions, the TV was returned with scuff marks on the stand and rear cover and also finger marks within the supposedly new screen, the process of ordering a screen starts again and several weeks later the TV is returned with no sound working, engineer removes the rear cover and the cable to the speakers is missing and also the warranty sticker on the back of the screen looks to have been tampered with, I was assured it had been fully tested….. I then see several dead pixels on the supposedly new screen.
After reporting this to John Lewis they agreed to replace the TV altogether for a new one so a happy ending to a bad experience.
Can’t understand why any big company would use these people for warranty repairs and risk their reputation!!!!