On the Go PC Repairs in Adams Morgan | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

If you live in the Washington DC area and find yourself in need of computer technical support,, I strongly recommend that you pick pick up the phone and call On the Go PC repair for quick, reliable and reasonably priced support .Recently after I responded to a message from Microsoft telling me that MS was moving from security based on passwords to security based on a “pin” by attempting to change my login for my desktop device to a pin. After I logged in the second or third time with the new pin when I next used the pin my computer screen went TOTALLY Black. no way that I could think of to determine and correct the problem. In a bit of a panic as It was a Saturday afternoon and unlikely that I would find any computer repair shop opened, I used my phone to search for some repair shop that was near me so that I cold leave a message explaining my need for help. The first number I tried was for On the GO PC Repairs. To my surprise a real person answered the phone (a rarity in this age of pushing keys and hanging on hold). When I briefly explained my plight to the person who had answered my call he told me that the problem was one that his shop could definitely handle and he sent someone to pick up my PC for service. As the PC was going in for service I mentioned that it was “slugigish” and asked them to see whether it could be cleaned up to run faster. By the following Monday, whatever problem that had given me a black screen had been resolved and On the Go recommended that I install a new speedy hard drive to make the PC respond more quickly. I have been using the PC with the new drive for several days and idt does respond much more quickly than before. After the computer was returned to me I discovered that some browser extensions were causing annoying pop ups. When I called On the Go about this new problem they said that they would send a techniician to my home for no charge to resolve these problems and they did. The technician identified the problem, and fixed it within in a few minutes after arriving at my house,
.Based on my experience with On the Go PC repair I will surely go to them to deal with any technical problems that I experience on any device.

Called for simple replacement of keys on keyboard. They wanted to keep my laptop a day to Diagnose issue. Then repair would have been longer.

It’s a simple Key replacement. I need the laptop for work. You could have ordered the part (I would have prepaid) and called me when part came in to install.

Now I understand all the 1 star reviews.

I’ll reach out to the other laptop repair places with 5 star reviews.

UPDATE:
Addressing sellers comments. No, I didnt come to your shop as I was hesitant based on other members low ratings, so I decided to call first and glad I did. I would have been one of the people stuck without a laptop for a long time otherwise.

As per me only posting 1 star reviews, this too is wrong. I have many 1/2/3/5 star reviews.

Something I’ll leave you with. As a company, your more defined by your actions and abilities when things go wrong then when everything goes as planned and correctly. Reviewing your reviews, I see that you don’t take corrective action and instead blame your customers for your issues. Glad I didn’t blindly come into your store and give you my laptop.

They’ve had my computer for a month after promising a turnaround within the week. I have already paid, received no follow up, left multiple messages and can’t seem to get anyone on the phone.
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Update: Got my computer back. Got a call almost immediately after posting the original review, and got my computer back a week later. The computer works great now, they did a good job on it. But the lack of communication was rather jarring with such an expensive piece of equipment.