Data Doctors in Ahwatukee Foothills | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Update: Data doctors refunded the diagonostic charge without me asking them to do so. Glad to see a company stands behind its reputation

Did not listen to what issue was. Stated that all web browsers were having having 20-30 sec latency when starting up on two win 11 sytems. Win 10 and Macbook systems did not have an issue. System had no virus or malware and all other programs were fast with no issues. Could not reproduce the issue on their network. They confirmed no virus or malware and then tried to sell antivirus program and upgrade SDD drive for $300 stating issue was due to performance. I discovered issue on other Win 11 laptop when this one was in their shop. Windows 11 update had caused a conflict with network. Forgot the network, reconnected again, and issue resolved. Continued to have issues with this one, repeated same steps, and issue resolved. Had I listened to their poor advice I would have wasted $300 with no resolution

I have an annual contract for remote updates. I called the office for my quarterly update and it had closed. They referred me to an out of state office. The update was made and my computer would not work after it was done. When I called the office I was informed that it happened to several other customers and it was a result of a software issue they were not aware of. Seems a computer company who deals with updates should be aware of faulty issues before they work on other people’s computers. They did offer to send a person out to my home to try to resolve the problem but I was told if it couldn’t be fixed in an hour, that we would be billed $79.99/hour for as long as it took to fix it. After using this company for years, we have discontinued our contract and hope they are able to fix the customer service problems and resolve the software issues before others are having to deal with loss of use and documentation.

My laptop wasn’t charging. I happened to see Data Doctors the previous evening when I went to ZK for Mediterranean food, so I thought I would give them a try. Frank was very helpful an patient with someone (me) who is certainly not on the cutting edge of technology 🙂 He thought it might be the battery, so i left it with him for testing. He called me the next day and said the battery was OK, but for some reason it became slightly unseated and wasn’t making connection, so they just had to re-seat it. Picked it up later that day. I appreciate their honesty – they could have told me that the battery needing replacing, but they didn’t. Nice to have someone you can trust. Their customer service is excellent – so glad I chose Data Doctors!