About Quick Repair – Electronic Repair – MacBook Repair – iPad Repair-iphone Repair:
Our main services are Electronics store and we are Located at 151 Avenue A, New York, NY 10009, United States
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1.) When I brought them my phone, they told me that it would take 3-4 days to repair. Two and a half weeks later, they gave up on the prospect of fixing it and transferred my data to a new phone.
2.) On multiple occasions, there were delays, in which my phone wasn’t ready at the time that I was told it would be. The workers (and I should stress that I interacted with multiple workers, this isn’t any one employee’s fault, it’s a structural problem with the company) never once apologized for these delays. They also never explained to me why the delays happened unless I explicitly asked them to.
3.) Every time I interacted with workers, I asked them to email me instead of calling me. The first four times I asked them to do this, they said yes, and then proceeded to not email me. (The fourth time this happened, when I called them on a friend’s phone to try to figure out why they hadn’t contacted me, the employee said, ‘Oh yes, we tried to call you, but you didn’t answer.’ It’s hard to describe how frustrating this was to hear after asking them to email me at literally every chance I got.) The fifth time I asked them to email me, I was informed that their system isn’t set up to email customers, and that the employees would have to use their private emails if they were to email me. This is a very weird arrangement for a phone repair place (the reason they couldn’t call me is that, y’know, my phone was broken), but it’s even more aggravating that they didn’t tell me this until after they had already agreed numerous times to email me.
4.) Twice, they told me that my phone was ready, only for me to show up and find that it wasn’t fixed. Specifically, my phone was having a couple problems, and one of them was that it wasn’t reading my SIM card. I know that they wrote this down when they took my phone, because I could see it on their online portal. Despite this, they gave my phone back to me without fixing this multiple times.
5.) To add insult to injury, after they gave up on fixing my phone and transferred my data to a new one, they tried to keep my old phone (which was completely functional except for its inability to read SIM cards), and I had to be very insistent to get the old phone back. I’m very glad I insisted on keeping it, because when I got home, I found that they hadn’t even finished transferring the data to the new phone, despite the fact that they’d had the two phones for hours, and despite the fact that it only took about twenty minutes for me to complete the data transfer myself.
In short, this may be the worst experience I’ve ever had in any customer service situation. The employees did almost nothing that they said they would do, they provided the bare minimum of information at all times, and despite failing to fix my phone and taking about five times as long as they said they would, they only apologized once throughout this process (at the very end, when I told them the phone still wasn’t reading my SIM card). I feel like it sounds like I’m exaggerating or making this up, and it did feel genuinely surreal as it was happening. Towards the end, it felt safe to assume that nothing the employees were telling me was true, and that the opposite of whatever they said would be the outcome. It’s hard to describe how anxiety-inducing it was to both be without my phone and to constantly be told information about when I’d get it back that turned out to be untrue. I’ll end by emphasizing again that, because I interacted with multiple employees who all acted in basically the same way, it’s clear that this is a structural problem with the company and that the blame lies solely with the owners/managers. They do not deserve your business.
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