Micro Center in Cleveland | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Great experience! I am looking for a computer to take with me to college. I walked in to the Mayfield Heights store not sure what I was really looking for. I was a little nervous because I’m not very knowledgeable about computers, but I was immediately greeted with a friendly face. The employee helping me, who kindly introduced himself as Ron, let me wander aimlessly without putting any pressure on me, while still making himself available to help if I changed my mind. After I realized that aimless wandering wasn’t the route to take, I let him know that I was looking for a laptop for college, but I wasn’t sure exactly what I was looking for. He asked me all of the right questions, and I have a much better idea of what I want thanks to my conversation with him. He patiently explained all the specs in simple terms, and steered me away from ideas that probably wouldn’t work well in a college setting, or those that were probably more than I needed. I haven’t made a purchase yet, but Ron was very understanding, and provided me with detailed printouts and notes on several of my best options. When I make a decision, I’m grateful that I will feel confident in my choice. Thanks Ron!

Absolutely horrible I waited and waited to purchase an Applewatch. They could not find the watch that I wanted. They stated the watch is not in the place that it should be. I patiently waited and waited so now it is approximately 20 mins and still the representative could not find the watch. As of the writing of this post I’m still waiting. I’ll update on how long it took to locate the product as soon as they find the product ( seemingly they are not stocking the items where they belong) okay it’s been 3 min the representative comes back and states we do not have the watch that you want I want a 44mm not a 40mm. The representative Jim was very kind to try and find me a 44 mm for the price that I would like to pay. I’ll update Jim is still searching. Okay Jim has searched tirelessly I should say. He is going above and beyond to assist me with exactly my need. kuddo’s to Jim. Hey y’all I got 20.00 off because he could not find what I wanted. Once again Kuddo’s

Generally a good experience. It can be a little annoying to be asked so often if you need help when you don’t need it. But it is also very nice to have staff asking to help. It’s very different from many businesses nowadays when it can be difficult to even find an employee. The employees generally know what they are talking about, but I had one time recently where I assumed the employee was correct about what ports a specific raspberry pi, and bought the part they assured me would work. It didn’t, so I had to make another trip to return it. The return process was quick and smooth.

That one recent negative experience aside, the staff really does generally have useful knowledge and gives good advice. The variety of products is great! The pricing of products can vary a bit compared to Amazon pricing for the same product.