Juvix The Tech Guy in Cockeysville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

They will fix your computer, but do not expect timely or quality customer service.

I was quoted 5-7 business days turnaround time for a USB connection problem with my laptop. After 2 weeks with no update, I called to check up – I was promised a phone call the next day, but didn’t hear back. I called the next week – was told they were waiting for a part and they would call me back on Friday or Saturday. Never heard back. I ended up calling FOUR times for an update, always with a call back promised on a specific day, but never got a call back. This includes the last phone call, where I finally (politely) expressed my frustration with the poor communication and long time of service. This time I was told they would speak with the supervisor on my behalf, and would call me back that same day – which of course did not happen.

After all is said and done, it took them 6 weeks to fix my computer. Absolutely ridiculous. I guess to their credit, they gave me a $15 discount on labor?.. but with the poor customer service and huge inconvenience to me, as a small business owner, a $15 discount is disappointing and almost insulting.

They get 2 stars because they were always friendly and never rude with me over the phone, but my experience with them was not a good one.

Juvix Tech Guys Is your emergency urgent care facility for all electronics including computers, gaming systems, phones etc., My computer went out during college finals and i had no back up computer to complete a 6 page essay that was due in less then 10 hours. I went to Juvix and they diagnosed the situation and provided a timely resolution. In the end they upgraded me to a much better computer, transferred my files and got me back on the road like a Nascar Pit crew…..put JUVIX in your phone as the go to specialist for all things TECH As a Certified Project Management Professional they have my seal of approval for great customer service, professionalism and expertise in Technology.. Juvix is 100% the best of the best try them for your self then thank me later

I previously had very pleasant experiences here, but there’s a new guy who is killing their customer service experience. You come in, he doesn’t greet you, he takes phone calls mid conversation without excusing himself and he takes the calls with great annoyance. He groans and rolls his eyes as he answers the phone. He was very uninterested with my tech problem. I had to ask questions to figure out what was wrong with my device, and it felt like I was pulling teeth. He kept saying that they are very busy, but he looked everything but busy. I ended up just leaving. I wish Juvix himself was present as he’s always been very pleasant.