We Fix It Phone Repair in Coeur D’Alene | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

First and foremost, I would just like it to be noted that I rarely write reviews (good or bad) unless something really bothers or impresses me. With that said, it really says something for me to write this review but to write this review for a place that my only experience with was via phone call, ouch. I will give this place the benefit of the doubt due to my negative experience being the actions of one employee. I was going to name that employee on here but I feel that’s a bit steep and you get back what you put out but now to my experience.
I found the place by searching cell phone repair in my area and this place came up. So I called however I’m not looking for actual cell repair, I was just inquiring if they sold parts if I listed what I needed (because I was trying to fix the phone the same day) and her response was a very tyrannical contemptuous, “NOPE…”.
It’s not her choice of words or response that bothers me however it was the tone, demeanor, and overall feeling through the phone that she thought she was better along with coarsely exhibiting (through her tone and short snappy responses) that she did not like people calling her about parts. This is one of those experiences I wish I would have recorded and posted somewhere so people could hear what it is I am trying to illustrate in this review. But guess people will have to just take my word for it or have a encounter with a similiar and/or same experience as I.

Although the screen and battery replacements are satisfactory, the customer service was not. I can understand a business getting behind but I was confused since I had made an appointment for 1:00pm. I had to drive two hours to get to the business. I dropped my phone off an hour early so my daughter and I could have lunch and do some shopping. I understood that it wouldn’t be worked on until 1:00pm. When we went back at 2:00, my phone hadn’t even been started on. It was quite frustrating especially since I felt like I wasn’t getting a clear indication of when it would be finished. After having a shattered screen for several months, I am pleased with the replacement, the battery seems alright, although I thought it would hold a charge longer. Unfortunately, the employees were extremely unprofessional.

I recently dropped my cell phone and shattered the screen. It’s a newer model and I’d just finished paying it off. So needless to say, I wasn’t a happy camper. I called We Fix It Phone repair and asked if they could fix it. They said they could, so I scheduled an appointment. I have to admit, I was worried that when I got my phone back it would not be as good as it was. It turns out that my concerns were not necessary. When I picked up my phone, it was actually better than before. The screen was perfect and the sensitivity had actually increased. It was like getting a new phone! The repair tech, Alic, did an outstanding job and I feel it was well worth the cost to get it fixed. I now recommend We Fix It to all of my friends and family.

Ron Weber
Coeur d’Alene