About Apple Saint Louis Galleria:
Our main services are Electronics store and we are Located at 2440 St Louis Galleria St, St. Louis, MO 63117, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
RUN AWAY. I wouldn’t let these hacks change batteries in a flashlight!
I had to wait a couple of days to calm down to write this review. I brought in my Iphone to get a new battery. My phone was fully functional and just needed a battery. I came back to pick it up and the screen is flashing green like a strobe light, there’s lines on the display now. The “genius” says there is liquid damage and when they open up the phones sometimes things happen. He then tries to sell me a replacement. The phone is suppose to be able to be dropped in a puddle with no harm, so how does it have “liquid damage” when it was fine when I dropped it off. I was so angry I had to leave before I did something regrettable. As a long time apple customer, this was the last apple product I will ever buy.
I had to wait a couple of days to calm down to write this review. I brought in my Iphone to get a new battery. My phone was fully functional and just needed a battery. I came back to pick it up and the screen is flashing green like a strobe light, there’s lines on the display now. The “genius” says there is liquid damage and when they open up the phones sometimes things happen. He then tries to sell me a replacement. The phone is suppose to be able to be dropped in a puddle with no harm, so how does it have “liquid damage” when it was fine when I dropped it off. I was so angry I had to leave before I did something regrettable. As a long time apple customer, this was the last apple product I will ever buy.
So to recap, I took a fully functioning Iphone in to get a new battery and walked out with a paper weight. Of course apple did nothing wrong and “liquid damage” is a perfect defense, even though the phone is rated IP68 for liquid exposure,
I have always had excellent service at this store and today was no exception! It was the only time I could make it to the store today at noon and I was dreading the idea of a long wait line. I was greeted promptly and very sincerely by Julian who was A.M.A.Z.I.N.G! He understood my issue immediately and sent me to the new phone area (we both knew it was 99.9% sure I was going to have to lay my 7 year phone to rest) where I was greeted by the most beautiful and personable rep Ribbon. She was so knowledgeable, patient, and had such an understanding way, shining aura about her. Answered all my questions, I was able to make my decision and she had me fixed up in no time at all with my new phone choice and I was outta there completely stress free in 40 minutes. I have been to stores in Atlanta, LA, Chicago, Jacksonville and I am so glad I am back near my STL hometown store with A1 professionals!
The Galleria store is top-notch and certainly worth the extra drive! We visited this store without an appointment after a HORRENDOUS experience at the West County Store. We were greeted, seated, and helped as soon as we walked through the door! Mo, Ben, and Brian were friendly, factual, and upfront about what to expect on repairs and trade-ins. They were quick to solve problems and work together to meet our needs. After our awful experience with Tim (the manager at West County) we were ready to become Android people. However, those Galleria staff will keep our business with Apple.
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