uBreakiFix – Phone and Computer Repair in Fort Collins | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Marvin, the technician I dealt with today at the Fort Collins location was the best part of going through the whole Asurion claims process. My review is based on his work, customer service and care that he gave me as a customer at the store itself. He was amazing, diligent, and knowledgeable. Went above and beyond the expectations. Asurion itself and the whole claims process, I rate at zero stars. I spent all week on the phone with the call center agents submitting claim after claim after claim because they kept canceling them after each other. Even upon my fix date today, Marvin guided me in the store on how to confirm the appointment online and then since it was only letting me do it to the Longmont location, he had me submit it and called to get it transferred to Fort Collins for me so I didn’t have to struggle anymore. Like I said, he was the best part of the entire process so I give credit to this individual store. It’s obviously managed very well!

Visit was 3/8/24 at 6:00pm.

Extraordinarily poor service. I was directed here by Google for my issue, which is a known issue with Pixel phones, only to be told that a scratch on my screen and worn paint from normal use in my pocket counts as a fall and somehow voids the warranty, and I would have to pay for Google’s bad hardware despite my warranty.

Absolutely unprofessional, almost ridiculous even. I left here livid. They clearly wanted less work for themselves at the end of their day. Now, to avoid dealing with these people, I have to mail my phone in for repair and wait a week or more when I need it for work, because only infants are employed here. Avoid at all costs.

This company ripped me off for $250.

They originally gave a quote for a few days and a cost of $90. They took over a week to repair my pixel and upcharged me to replace my screen because it suddenly “stopped working”.

When I received the repaired phone I realized they had broken the SIM card tray during their repair. When I returned to resolve the issue I was told I could not get a refund because they had repaired the original issue. They did not even attempt to fix their mistake.

Watch out for this place. They are unprofessional and do not look out for your best interest.