Best Buy in Harrisonburg | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

As someone who loves all things electronics to include gaming (Both PC and Console), movies, home networking and more. I have come to utilize Best Buy throughout the years for all of my electronic needs. I have found the protection plans to be what they say they are and hassle free. As a total tech member since it was introduced, I have found the service to be well worth the investment. Over the years there have been a few bad experiences with employees who are not customer oriented; however, up until experiencing the Best Buy in Harrisonburg this has been an infrequent event and not a representation of the company.

The Harrisonburg Best Buy on the other hand has on multiple occasions displayed a complete lack of care for its customers or their opinions.

Some examples that I have personally witnessed include the following:

When equipment is ordered and expected to be delivered, the delivery team will not adhere to their own schedule at the cost of the customer. Management also does nothing to rectify the issue. For instance, if a delivery is scheduled at 3 PM and the team has cancelations in the morning, they will show up at the house at 10 Am and leave a hand written note saying “Sorry we missed you” with a phone number to reschedule. When management was contacted in the early afternoon probably around 1 PM they stated that the delivery team had completed all the deliveries for the day and had went home…. Even though it wasn’t even 3 PM yet the customer was forced to reschedule the delivery despite already taking time off work to support the current delivery.

The Geek squad won’t help you even if they are just sitting there with no appointments. If you have an appointment that you were a couple of minutes late to they also will refuse to help you. They won’t help you if you don’t have an appointment at all. This includes times where others don’t show up for the appointment. They will literally just stare at you for the entire block of time that someone didn’t show up for and do nothing rather than help someone who is actually there. The windowed appointments for drop offs are 15 minutes long, but if someone shows up 10 minutes into the appointment they also won’t help them as the “Drop off” takes the full 15 minutes.

The Geek squad has a complete disregard for customers and won’t even look at them as they just sit there and tell them they won’t do anything to help them unless they have an appointment and show up within the first fiveish minutes of it.

On multiple occasions it has also been witnessed that multiple sales floor associates are abbrasive and appear to be inconvenienced with customers who ask for help. They either ignore them having side conversations or tell them they are busy and then stare off.

They put items back on the sales floor as an “Open box” that literally has food baked on it and was not cleaned after use with minimal discount.

The management would rather argue with the customer and refuse to give any sort of customer service than just simply take care of the issue at hand.

If the Harrisonburg store was my only experience of Best Buy has a whole, they would have lost my business years ago. Instead I just drive the extra hour to Charlottsville when I need something in store or I order what I need online.

Sebastian installed my new car stereo and did a great job. He explained everything thoroughly and credited the components that I didn’t need. He was also on time, friendly and had a great attitude. Employees like Sebastian is the reason why I would come back to Best Buy in Harrisonburg, even if I have to pay a few extra bucks.

I had the easiest and most productive experience buying an iPad here. Caroline was extremely informative and friendly: she detailed everything I needed to know about the product I was buying perfectly and would highly recommend anyone purchasing an Apple product to work with her. Great place!