Red Planet Trading in Hutto | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Ordered a power supply for my computer, paid extra for Priority Shipping. It arrived today and is not functional. I called at 2pm Texas time, got the automated recording asking me to hold twice, and then heard a “We’re sorry our office is closed message.” I called back and got a person and told him my power unit was delivered broken. He said they would ship one tomorrow (sat) but there’s no mail due to holiday. I told him I need this part for my job and asked if he couldn’t just overnight it since this was not my fault. He said that the company would lose money and they would not do that. In other words, my customer satisfaction was very unimportant. I’m angry and would not recommend them if helping a customer who was delivered a faulty part is considered a financial loss. No thanks

I got a monitor from red planet, when i received the item it was not working. they asked me to send the item back with in 14 days. i have paid the money for return shipping and they agreed to pay the return shipping charges once they receive the item. they have received the item a week back and they are not replying the emails and i have called them twice,they are not responding properly. i have spent my money for just receiving and returning a defective item.

I Bought a new Power Adapter from Red Planet about a week ago for my Inspiron notebook. I wasn’t sure exactly what kind of power adapter i needed but the customer service was very helpful in helping me order the right part. The power adapter was used but works great! I will definitely be ordering from these guys again.