Device Pitstop Grand Rapids in Jenison | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Very disappointed with the customer service. I needed a new battery for my phone. Battery replacement was fine however a day later the protective frame broke. Not an issue as the phone was functional until I had an opportunity to return for a remedy. Two months passed before I had a chance to return but again the phone was functional so it was not a big concern. Problem was they really didn’t care and blamed me for the broken frame. No offer to fix the problem but offered a “have a nice day” as I walked out the door. Such is customer service in today’s world. As a former business owner I understand you bend over backwards to satisfy a customer….it’s cheap advertising. They would have made up for my lost business ten times over had they made an effort to fix the problem.

Great job repairing my screen, however they did not put on screen protector despite “confirming” they had. Since the worker did not properly document the transaction there is no evidence to support (or deny) that the work was done. Now my screen is cracked again (mind you I paid almost $500 for repair of front, back and screen protector) and all I got was “sorry”. I would at least have expected an offer for a an actual screen protector this time.

The reason they went out of business is because their prices are far too high. The staff is also not knowledgeable about the equipment they are selling. I just picked up a phone from there that was not only labeled incorrectly but also had a dead pixel that wasn’t mentioned at all. I hope they don’t carry that same work ethic and garbage business practices over to whatever venture they go into. What a mess