uBreakiFix – Phone and Computer Repair in Katy | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Brought our iPad in to get diagnosed. The screen wasn’t working properly. The gentlemen that took our appointment couldn’t give me a price quote which was fine, I asked that they call us with a price once they diagnosed what was wrong. It’s a few generations old and i was not sure it was worth putting the money into it to fix. They said they would call us the next day. A few days later (3-4days) they called to tell us it was fixed and ready for pick up without us okaying the repair or the cost. We eventually decided to pick it up and pay for it since the repair was already done and after going back and forth they did give us a slight discount on it.
It felt like we had to pay for the repair since they had already fixed it without out knowledge or approval. They did offer to undo the repair. When we got home and turned the iPad on the screen did not even work. The whole left side was unresponsive. We called to let them now and was told to bring it back. I did the following day and was told they would replace the screen again and it would be ready the next day. Two weeks went by before they called to let us know it was ready. Within those two weeks we had to call several times for updates, never did they reach out to us. When we went to pick up the iPad they were trying to charge us again because whomever was checking us out didn’t understand it was a warranty issue. Upon inspecting the iPad it was missing the screen protector which they had not removed the first round (not a huge deal But weird since they didn’t remove it the first go around ). They also left what I assume is glue all over the edges of the iPad and was just dirty In general. Disappointing service. So far this new repair seems to be working but we probably won’t be using their services in the future.

Aug 2024 – I cracked my screen a couple of weeks ago. Luckily, I had the AT&T Insurance by Ascurion. I went online, filed a claim, and chose the location nearest me. I had to leave it with them for 2-3 hours to repair. I provided my wife’s number to call when the repair was completed, per their instructions. I NEVER received a call. I just happened to be on the computer checking emails when I saw an email from them saying my phone repair was complete. It’s just frustrating! They did a good job. But where has all the customer service gone in this “No one wants to talk to you” world?

This is a great place and I would recommended them to anyone that needs anything electronically fixed. They do it all! I was helped by Matt, Johnny and Jon they are all very nice and they all know what they’re doing and talking about. Went and got my son’s tablet fixed because the sims card got jammed in and they fixed it within an hour and at an affordable price. Thank you!