About Cellaxs Phone Repair – King of Prussia:
Our main services are Mobile phone repair shop and we are Located at 160 N Gulph Rd #2000, King of Prussia, PA 19406, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
The worst customer service experience.
Told us it would only be 45 minutes to fix the screen and then would give me a call when ready. A little over an hour later I went to see what’s the status/progress. The man wasnt there and didn’t return back to his stand 20 minutes later!! So he just took the phone and disappeared. When he came back he blamed us for not being there- even though he never called. When I got the phone it got worse. Face ID doesn’t work- now we have an apt. with Apple to fix this issue. When asked for a discount due to the phone not working, he did not care. He wanted to argue with us about the service & told me it was 100% fixed. I asked to speak to his manager and he said he doesn’t want to get his manager involved but he will call him. Wouldn’t let me speak to his manager. He continued to be extremely rude & argumentative with me.
I went to the Apple Store to see what they really did to my phone.
The screen we were given has had water damage on it previously (the Apple Store employee said it was very obvious that it was damaged). So we paid for a full price screen BUT ITS A SCAM!!!
The man was super rude, kept speaking over me and LAUGHING in my face.
This is a horrible business if that’s how you allow your associates to work.
Told us it would only be 45 minutes to fix the screen and then would give me a call when ready. A little over an hour later I went to see what’s the status/progress. The man wasnt there and didn’t return back to his stand 20 minutes later!! So he just took the phone and disappeared. When he came back he blamed us for not being there- even though he never called. When I got the phone it got worse. Face ID doesn’t work- now we have an apt. with Apple to fix this issue. When asked for a discount due to the phone not working, he did not care. He wanted to argue with us about the service & told me it was 100% fixed. I asked to speak to his manager and he said he doesn’t want to get his manager involved but he will call him. Wouldn’t let me speak to his manager. He continued to be extremely rude & argumentative with me.
I went to the Apple Store to see what they really did to my phone.
The screen we were given has had water damage on it previously (the Apple Store employee said it was very obvious that it was damaged). So we paid for a full price screen BUT ITS A SCAM!!!
The man was super rude, kept speaking over me and LAUGHING in my face.
This is a horrible business if that’s how you allow your associates to work.
Probably one of the most unprofessional businesses I have gone to in a very long time, I took my phone in to get fixed on Saturday when the screen stopped working they told me they could do it for 140 and while I didn’t love the thought of spending that much I said okay and let them go to work. However less then 48 hours after they so called “fixed” my phone screen it broke again. Then I had to spend another 180 in a different state to get it repaired because I was on vacation, once I got home I had gone back to this place to ask for a refund and they absolutely refused to give me anything more then what they charged for labor which was only 34$. Let me just prefec that the phone screen wasn’t cracked it would just go black and not turn on so it was nothing I did.
Called and Went in on Sunday afternoon for a note 9 battery and charging port. Had everything there so off I went. A half hour later I was done. NICE GUY. VERY QUIET. EXTREMELY WELL STOCKED FOR PARTS. MY first walk in repair. If you need it fixed fast just go to them. They get it done.
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