Best Buy in Mechanicsville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I was sold a warranty when I bought a washing machine. And I need to use it now that my washer has stopped working. I filed a claim 3 months ago and a repair person was sent. They mailed all the parts to my house. The repair guy said he needed a bolt. And never came back. Now I am getting the runaround. Best Buy said call the warranty company. I sat on hold for 3 hours while I was at work. And finally hung up the phone. Do not buy appliances from Best Buy because they do not honor their agreements. There is nothing worse than making a deal with someone and have them screw you out of your money. I have a washer drum sitting on my porch for 3 months and now my warranty is a week from expiration.

To address some other reviews, yes the online store exists and they have a wider array of products (obviously) but if you’re like me and like to see the product in person then the physical store is nice.

This location is nice but the staff are where this particular store excels. They are more than happy to explain the products they are selling or look them up if they are not sure. I was making a major TV purchase and the sales associate walked me through the different products, sound systems, and other products essential to an easy setup. I have been coming to this location for years and always have a great experience.

You can score some decent deals at Best Buy, their weekly deals are sometimes good on specific products, occasionally even beating out Amazon. Their every-day prices are somewhat higher. They do have a good selection of appliances and their cell phone deals can be very good as well.

Service at this location is good for the most part, but you can tell that they run lean staffing at non-peak hours. Sometimes going as far as to have the check out lane completely shut down, leaving the customer to check out at the customer service desk.