About Geek Squad:
Our main services are Mobile phone repair shop and we are Located at 3667 Walton Way Ext, Augusta, GA 30909, United States
Repair Services offered :
Trust us to deliver effective solutions at competitive prices!
Address & Location:
Rating:
Reviews:
Allison (Tech support) finally answered and dealt with the call professionally. Thank you Allison. Great customer service on your part. Technician is still a no call no show. If you are in the Augusta Best Buy location and are a manager, please talk to your technician about the importance of communicating with clients. Cost of everything is going up so being stuck at home two days wasting 8hrs not earning money is costly. Perhaps even worth more than the warranty and washer that we paid for. Thank you again to Allison(Customer Care Representative) that finally made some good sense and was willing to work a solution that is at least half satisfactory to a frustrated(understated) customer.
Update: The solution was to wait another 1.5 hrs to give technician a chance just in case the technician took longer at another location. I was told if tech does not show up in this time, to call back and they will escalate to geek squad manager for a call back. Well it has been 1 hr and 45min. I called back, and because the wait time i opted for call back. still waiting…now playing phone tag. another day wasted.
Update: it is now: 3:16 pm, I just started combing through my emails and came across a third party technician company that deals with geek squad. This was after hanging up on a representative that was repeating the same scripted response and getting nowhere. The representative from the third party company explained why the scheduling did not go as planned. First the stated time that the Best Buy quotes is misleading. Because the technicians from the third party have to call the client first to make the proper schedule in accordance to parts and services needed etc. Anyhow, the third party company were trying to contact us but was using an old number, mind you , we have already called customer service and and emphasize that the old number does not work and i gave them a new one(several times). I know my complaint is long. But this is not the first time I dealt with this same issue.
STOP QUOTING A SCHEDULE TO PEOPLE THAT YOU HAVE NO HAND OR INTENTION IN KEEPING!!!
There should be a standard as well with customer service. Just sounding nice on the phone is not customer service. The representative from the third party although sounded nervous, she still handled the call with the intention on finding an actual solution for me. Clarification goes a long way.
Best Buy needs to fix this issue concerning scheduling!
I could have gotten a brand new washer with the man hours I wasted waiting for them.
I hope this helps someone in the future.
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