uBreakiFix – Phone and Computer Repair in Oregon | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This will be long winded…Hands down some of the worst customer service I have ever received. I initially booked a time through the Samsung website for a screen repair on my phone. Upon arriving at the store I was told that the reservations don’t mean anything and devices are handled in the order they arrive. After checking in my phone, I was told it would be completed between 4-4:30 pm the same day. I tried calling the store multiple times around 3:00 pm to confirm that the device would be ready for pick-up. All calls rang through to voicemail. I drove 50 minutes to the store and arrived at 4:30. The guy at the counter informed me that they were busy and he would be starting to work on my phone soon and it should be complete in an hour. I went back to my truck and worked for the net hour. I checked back in at 5:30 pm when I was told that it was still going to be another hour. Unbelievable…. I then leave and get dinner and come back at 6:30. At this time I am told they are almost done and should only be about 10 more minutes. I finally walk out of the store with my “fixed” phone shortly before 7 pm. I then begin my hour drive home. About 15 minutes in to my drive I realize that my phone will not cell connection (jumping from 5G to 4G to no service). I again try calling the store multiple times finally leaving a voicemail. The next day I had to leave town for work for several days and never received a call back. Fast forward about a week I try calling the store again with no answer so I drive there again. They said they would hook it up to diagnose what the issue was. They reported diagnostics showed an issue with the charge port which they would replace under warranty. Unfortunately only the Sherwood had the part so I was sent there for the repair. At Sherwood they replaced the charge port but the sane issue still occurred – intermittent service. At that point they said they would contact ownership and have them reach out to me directly. Several days later I had not received any communication. At this point I called the national Asurion hotline to see if they could help. They took down my information and said they would reach out to ownership directly for a response. It has now been another 4 days with absolutely no communication and I am left with an unusable phone – caused by their “repair” to my screen.

An absolute joke of a company.

Save the trouble and go to the Sherwood location, no matter how far away it is. I was set to go in and have my screen repaired on my Samsung S23, I went in Saturday around 4pm and they said that they will most likely not get to my phone because they were super busy. The guy offered for me to leave my phone there until Monday morning, when they would start my phone first thing. I offered declined, because I need my phone. He said if I drop my phone off Monday morning when they open at 10am, they would get it done within 3 to 4 hours and he SPECIFICALLY said (without me asking or even wondering at that) there were plenty of S23 parts in stock there would be no issue. I was busy Monday (Yesterday) morning and had a family member go in to drop my phone off right when they opened and she was told by the same guy that there were no parts for my phone and it would be 2 to 5 days until any parts would arrive. She ended up taking my phone to the Sherwood location, I would say close to 10:30am maybe. While there, she overheard an employee tell a customer the parts would be there the next day, not 2 to 5 days. The gentleman from the Sherwood location called her at 12:20pm saying it was repaired and ready for pick up. I picked it up and my phone screen is back to 100%, he even offered a $10 discount on a screen protector.

Service: Nice in person. Cannot contact them in any other way though.

Went in to get my screen fixed and they told me it would be a 4 hour wait. Then they found out they didn’t have the right parts and would have them in 2-5 business day and email me when that happens. 13 business days, 5 calls and 2 voicemails later I still have yet to hear anyone. Service was nice when I went in person though.

Edit: after 2 weeks of trying to contact them, it was only after this review I got the email address for this location. I waited 3 more days, no answer. I gave up and finally drove the 8 miles from my house just to see if they had the parts to fix it yet. It was the same guy and he remembered me (he was nice at least). It also seemed like they had had the parts for awhile. I came in around 11 AM but he told me that they couldn’t get it finished that day. Luckily my partner works nearby and was able to pick up my phone the next day. They did a good job, phone looks new. If youre on warranty though be ready for them to do anything but prioritize you.