Geek Squad in Oxnard | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

What a joke, I ordered a premium TV mount package because I wanted it done right with no wires exposed, the premium package clearly indicates that wire concealment is included. What it doesn’t say is that unless a previous cut out is present they do not conceal the wires without an additional charge of $130. For one if I knew that in the beginning I wouldn’t order premium, two if there was a previous wall cut out I would run the wires myself and once again avoid the premium package fees. When I tried to get a refund down to a standard package I couldn’t because the installer “connected” my PS4, can you believe that? One HDMI cable from the TV to the PS4 left dangling and exposed is considered “premium service” So now all my wires are exposed and dangling, if I would’ve ordered the standard package id still feel ripped off, this is the absolute worse service I have ever gotten I wish I could leave zero stars!

Advice: Dont buy phone insurance through geek squat they always send you to the manufacture it’s a waste of money. Ok so my phone aux port is not working properly so I went yesterday 8/30 2017 and I talk to one of the geek squat guys .. he look at the phone and told me ” We are gonna give you a new one this is consider wear and tear” then he show the phone to his supervisor and he said the same thing. Then he told me he had to make an appointment for today 8/31 At 11:40 to look at the phone and order a replacement phone. So I went in today so they can look at the phone and the geek squat lady told me i had to go to Samsung because they cannot order me a new phone and they cannot fix it either. It was a really bad experience they just wasted my time. Thanks for nothing. Geek squat train your staff better

If I could give zero stars I would! I brought my computer to this Best Buy Geek Squad so they could fix my charging port. They replaced the whole motherboard, now I get blue screen errors, or it shuts off completely and won’t turn back on. 7 repairs later, I’ve spoken to the store managers, the corporate resolution specialist, and they are all “sorry for your frustration with your laptop, there is nothing we can do.” Haha… My frustration is with the people/ company who broke my laptop! Do not use this company!!! They have no guarantee behind their work and they have no pride in customer service or resolutions!!! Small claims court here I come.