Geek Squad in Pinehurst | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I had an exceptional experience with Aberdeen Geek Squad!!! HIGHLY RECOMMEND!!! I went to the Fayetteville location first with my issues with my laptop not starting , Fayetteville ended up not telling me anything except they can’t fix it in store. And that it would have to get sent off and it could cost up to $4k. No context, no additional information or explanation. I called HP and they said to try another Best Buy since they have skilled techs for HP. I went to this Aberdeen location and I had an amazing experience. I CANNOT THANK SARAH W. ENOUGH! She explained to me what the issues (multiple) with my laptop was, why it would need to be sent off for recovery. Plus discovered a very obvious to someone that knows laptops that my battery was severely swollen and could be a potential fire hazard. I would have never realized that without her knowledge and explanation. That battery is what caused a ripple effect of issues in my laptop. My laptop is back, all fixed and like new. I had a very enjoyable experience with this location. I appreciate the knowledge, care and assistance Sarah W. & team gave me.

Had to wait 30 minutes on hold to make an appointment for them to come fix our TV which is under warranty. Today is the appointment day and they are an hour and a half past the appointment time. No text no phone call regarding the missed appointment time. So back on the phone and after 38 minutes on hold their customer service rep doesn’t know why they haven’t arrived yet. And I’m on hold again while she looks into it. And the Aberdeen store is not taking phone calls. So she gets back on the line to tell me they called me and left a message that they will be an hour and half late. REALLY!?? Ummmm no they didn’t. And now I got disconnected!!

Went in with my brand new laptop to have it repaired. They told me they cannot repair it because it had a cracked screen, and sent me down the road to the local cell phone repair place. When I got to the cell phone repair place they told me my screen was not cracked but actually just delaminated and it was a common problem. So Geek Squad just sent me away with no results. I went to the local cell phone repair place and they fixed me right up!