COMPUTER CELLPHONE REPAIR (CCR) in San Jose | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

HORRIBLE customer service! Came into shop for pick up on weekend & guy in the shop was so uncooperative! Hate to see what kind of work they do on items!
NEVER going back!

*thank you for getting back to me. I came there to pick up an order but the system wasn’t “Down”. Apparently the person who scans is only there during the week and the shop closes at 7 pm. With my work schedule, I can’t get there before 7 pm – weekends are the only time. The guy could have offered another solution? He could have just gone in the back and looked for my name amongst the packages – but he didn’t do anything! It was a total waste of my time. I had to go home and cancel everything that I had shipped to the store!
I understand that “wish pick up” isn’t part of your system, but NO WHERE does it say that it is only avail during the week and the guy who was working there didn’t even raise a finger to help. He could have taken a picture on his phone – there is ALWAYS something he could have done, but choose not to! Poor customer service!

it is not possible to give zero stars hence the one star. I took my Pixel 4 XL for a simple repair. About a month ago the back glass of the phone broke after an item fell on it. The phone had been working fine until yesterday when the screen was no longer operational. I brought it in for a screen repair since its most likely the LCD or backlight faulted.

The shop claimed they replaced the screen and the phone was still wasnt working. They instead were going to check the motherboard for damage. At the end of the day they made the outlandish claim that it was the CPU that is malfunctioning. Completely bogus. The CPU is not the chip for the LCD and second when a cpu malfunctions it overheats from the excess energy it draws.

This individual does not know what he is doing or he is scamming people into paying more for repairs he will never do. Don’t waste your time and effort with this scammer.

Also, I had to pay a $15 dollar fee for the “analysis”. They guy never even took the phone apart.

Echoing other peoples experiences here, this place operates similar to a shady auto mechanic shop. Intentionally inaccurate low quotes when you first come in, then after a ‘diagnosis’ jacks up the quote several times what was initially stated for a very standard fix. Held my device hostage for nearly a week in an attempt to get me to agree to his new quote, and was very dismissive over the phone. I will gladly be taking my device somewhere else where people will actually focus on fixing it. No ethics or customer service at all avoid this place at all costs.