Best Buy in Youngstown | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

DO NOT BUY DIGITAL CONTENT FROM BEST BUY!!! I ordered my son 2 digital Nintendo gift cards from their website. The website said the codes were be there within an hr. They weren’t. I contacted support. Thy said sometimes it can take up to 24 hrs. Waited 24 hrs. Nothing. Contacted them again on the chat feature. They said there was a problem with the vendor and gave me a case number and told me to call. And so did. I was then transferred SIX TIMES!!!! Just for someone to tell me there was nothing wrong with the order and she had no idea what the other people had been talking about but it could be up to 48 hrs. 2 and a half days and one really upset 6 year old later I’M ANGRY. I call again. Told the lady what happened and tell her I want the money back because I’m tired of waiting I could have just drove to the store a million times by now! She starts gives me a HUGE attitude and says the refund will take 7-10 business days so I would be stupid to cancel the order instead just waiting. Then I told her what they are doing is STEALING you can’t take people’s money for a product and not give them the product. That’s stealing. Then she started yelling “I CANCELED YOUR ORDER HAVE A GREAT DAY!!!!” AND HUNG UP ON ME!

Visit the store in Boardman Oh. There were at least 3 employees standing as I walked right by them, never spoke , and they never came over to see if I needed help. So I had to walk from the back of the store to the front, and I had to ask the very nice young man working in the Geek Squad what I had to do to get help in the car stereo department, and he had to call someone to finally come help. They finally did come and help me, and I purchased the car stereo. In the meantime, the young man from the Geek Squad walked all the way back to make sure I had been helped. I know what it’s like to have friends at work. But it would have only taken them 2 minutes to wait on me, but they chose to stand around and ignore me. Their customer service was terrible, and it seems Iike they need more training on customers service. The young man in the Geek Squad went up and above to help, I give him 10***. You need more employees like him.

I would give a 0 if I could! There were 2 men working the electrics area. They were both helping customers and saw me there. I just needed a computer cord and could not find it.
The one said on their ear pieces I was there waiting for help. I stood there for 30 minutes.
The 1st guy got done and went to 2 young girls and helped them knowing I had been there.
When I was leaving I said something to the lady in white (maybe a manager) she didn’t care.
There were 4 employees at the front door just standing there talking.
When I gave my opinion to the lady one sarcastically said have a great day ma’am. Then he said it again. Just so DISRESPECTFUL for customer service.
So, Ya I will have a great day after leaving there. After 30 min of NOTHING I went somewhere else.
I’ll NEVER go back there. I wish I had a job to stand around and do absolutely nothing.