Computer Mechanics in Ypsilanti | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Went in to get my daughter a computer for school. She is a middle school girl and isn’t careful so I thought I’d go budget. You get what you pay for. Computer was incredibly slow, like slug slow, and took 45 minutes to get from turn on to mouse movement. Took it back three days later and told him I wanted to return. Was told “due to nature of computers, returns are not allowed, and I should have thought about it before I bought.”

So I got store credit instead. That’s when I really looked around, the store is trapped in the computer 90’s. No external hard drives, no wireless headsets, no gaming accessories, no video cards, no nothing . . . on display anyway. Must be a constant problem for them because when I complained further and inquired if they had anything he offered to make the computer faster at no charge this time . . . why not have it usable to begin with?!

I ended grabbing the only Chromecast and a few other things and even the Chromecast is mislabeled and not the same one as is supposed to be in the box! What should I do? Next time open the box you resealed in your store and think about it before I buy? I’m sure that would have gone over well. Whatever not worth talking to Luke again. Rude and not confident enough to look you in the eye to back his own “policy”. Tried to go small business, guess I’ll stick with Big-Box stores.

My Dell laptop was on the floor when my place flooded. I brought it here in hopes that the memory/hard drive could be recovered and put onto my external hard drive. He was very pleasant and professional. They offer an external hard drive or memory stick if you don’t already own one. He was very clear with his communication and warned me about the possibility of not being able to recover anything. Unfortunately, my laptop had too much damage and nothing could be recovered. He was nice enough to not charge me anything because of that. If he had been able to recover something it would’ve been $80, so it was very nice to not have to pay $80 and not have anything recovered. I’m grateful for his time and energy for checking and trying. Overall a great experience with this business, even though my laptop couldn’t be fixed. He does offer additional services/parts for replacement but I have a warranty on my laptop still that will cover the parts needed, so I didn’t need to go through him for that stuff.

Extremely pleased w/ skill & service @ Computer Mechanics. Tried to use service warranty @ Best Buy but was told computer could not be salvaged. Almost bought a new computer when hubby suggested I give these guys a try. SOOOO happy I did! They completed repairs promptly & efficiently, at a very fair fee. Kept me updated along the way. So grateful I learned of this place, and I wish more people considered this option as opposed to simply buying a new laptop.