Alibaba Cell Repair Centreville, VA in Centreville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

They do seem to have the best prices for repair shops in the area. Unfortunately, the quality of work and service falls short.

I shattered one of the rear camera glasses on my iPhone 14 pro. The camera underneath just had a minor scratch, so only the glass over top needed to be fixed. Alibaba didn’t require an appointment and got it replaced quickly for a fair price. I noticed a few days afterward that there were little pieces of loose debris underneath the glass, like it wasn’t cleaned out properly before the new one was installed. A little fuzzy gray bead shows up on photos sometimes when a shard gets in the way of the camera.

I brought it in again to see if that could be fixed and the man was incredibly rude and dismissive. As I tried to explain the issue, he cut me off to say there was nothing wrong with the glass. I tried repeatedly to explain it wasn’t the glass or camera itself, but some debris caught in between. It’s visible with the naked eye. He said replacing the camera will be expensive. I said it’s not the camera. He said he can’t open it again because it would break if he touched it with a tool. If you did it right the first time, it wouldn’t be a problem. Despite how frustrating the conversation was, I was pleasant and calm the whole time. Continued trying to explain.

He finally told me to my face that “I’m not a technical person, I wouldn’t understand”. I couldn’t believe my ears. Not sure if all customers are treated that way or if it was because I was a young woman, but I was not pleased.

I want to seriously report this place, I left my Tablet there and the problem was never resolved, an employee who is totally arrogant, rudevl and misplaced called me to inform me that he couldn’t do anything with my equipment, but that’s not the point, I went on Monday Tuesday and they were not there, they had not opened the location and now this guy haughtily calls me Wednesday at 6:12 in the afternoon..They weren’t open!! so that I can go pick up my product, the truth is that the service is rubbish. This guy treat customers is totally unacceptable. Rude, unprofessional and more. I’ve record my call with this horrible employee..please be careful with this please. They don’t offer solutions..they’re not oriented to customer service AT ALL.

Ali was very honest and upfront about the work that needed to be done. My phone had water damage, and was not backed up since February. Ali guided me on the steps that needed to be done and he was able to salvage the damage phone to be able to back up information I needed for work! he was very communicative and explained the steps he was doing and actually explained to me a lot on how the phone system works! we are very grateful for his awesome work, and already have recommended others to him! Thanks again, Ali!