About Another Chance Phone And Tablet Repair:
Our main services are Phone repair service and we are Located at 566 SE Jackson St, Roseburg, OR 97470, United States
Repair Services offered :
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Reviews:
Worst quality of service I have ever experienced. I brought in two iPad’s to have their charging ports repaired. They explained to me they have to ship them off and have a third party solder the board and it would take a week. Dropped off iPad’s on a Wednesday
expecting to hear back by the following Wednesday or Thursday. Nothing, I call on that Friday and they were not ready and they said i could pick up on Saturday. Show up on Saturday and the iPad’s were ready but filthy still had glue all over them, finger prints all over the screen so i asked for a rag to wipe them off. Once they were clean i noticed there was glue finger prints under the screen, a crack, dust, and hairs. They blamed the glue they use and said they could have them cleaned up and fixed by the next Tuesday. Tuesday comes and goes and still didn’t hear back from them so had to call them once again. Go in the next day they are ready but when I turned them on, one of the screens was broken. When I asked about it, they proceed to tell me one of the screens is ruined and they had to order a replacement. If I hadn’t found the issue, would they have said anything?? On top of, that the other iPad still had particles under the screen. I requested they please clean the food or dust chunks from under the screen again. Another week passes and 1 iPad is finally clean under the screen. Get home and now that iPad just keeps restarting. They ended up replacing the screen of the broken one as they said they would and the other stopped randomly restarting. So they get two stars for actually fixing the original issue, the charging ports and keeping their word on fixing the screen they broke. However negative 3 stars for lack of communication, quality of work and customer service. There was zero communication unless I was stopping by or calling.
expecting to hear back by the following Wednesday or Thursday. Nothing, I call on that Friday and they were not ready and they said i could pick up on Saturday. Show up on Saturday and the iPad’s were ready but filthy still had glue all over them, finger prints all over the screen so i asked for a rag to wipe them off. Once they were clean i noticed there was glue finger prints under the screen, a crack, dust, and hairs. They blamed the glue they use and said they could have them cleaned up and fixed by the next Tuesday. Tuesday comes and goes and still didn’t hear back from them so had to call them once again. Go in the next day they are ready but when I turned them on, one of the screens was broken. When I asked about it, they proceed to tell me one of the screens is ruined and they had to order a replacement. If I hadn’t found the issue, would they have said anything?? On top of, that the other iPad still had particles under the screen. I requested they please clean the food or dust chunks from under the screen again. Another week passes and 1 iPad is finally clean under the screen. Get home and now that iPad just keeps restarting. They ended up replacing the screen of the broken one as they said they would and the other stopped randomly restarting. So they get two stars for actually fixing the original issue, the charging ports and keeping their word on fixing the screen they broke. However negative 3 stars for lack of communication, quality of work and customer service. There was zero communication unless I was stopping by or calling.
They quoted me 375 for new screen on my phone went in and they ended up not honering the quote and I paid 400$ told me it will be done in 1 day and i was #4 ob list. After I pay they tell me it will be a few days shipping never contacted me so I called after a few days they said delaid shipping. It will be a few more days. No call after a few days so I call again. They said it arrived 2 days ago they will have it don’t that day.. never called me so I called again the next day and they said it will be done and ready in a couple hours..they call back for once and inform me they broke the rear class of my phone so it will be another day or 2 for shipping for new part cost on them. No call for 3 days… so I call again and they said delaid shipping . About 4 more days go by I call them again they said it’s going to be done by 2 ish. I come in and get it about 145. Said to the guy in the back just take off the clamp the clue should be fine gave me my phone get home and the back glass glue was not fine now I have it with the back glass bairly hanging on.
I can’t believe they were able to repair my phone that I ran over with my truck. The fact that they did that was impressive. Not only that they gave me a complimentary screen protector to go with my iPhone. To top that off it was impressive customer service, you don’t see a whole lot of that anymore!
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