Apple El Paseo Village in Palm Desert | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Eric was professional and polite but he was not helpful. His manager (black hair, glasses, chubby, short-ish guy) was a jerk, rude and should not work for Apple. My phone was stolen so I bought a new phone from Apple online. When I went to pick up the new phone, they told me they couldn’t check me in bc I wasn’t on the list. They asked me to wait in the corner of the store. I waited for nearly 20 mins. I went back to the manager and he said I need to find my order number. They said they could not look me up with my email, phone number or any other way. After calling a friend and getting my order number, they found my order. They then told me to wait at the order pick up table. I waited at the table for another 15-20 mins. I asked again why I was waiting for so long and the manager said that there is an issue with my order and the payment address needed to be verified. He told me that I needed to call Apple Care to sort out the issue. When I told him that I have never had to call AppleCare as a customer inside of an Apple Store to pick up my order, he said that he will have Eric help me when he gets back from his break. I waited another 10 minutes and Eric came over and pleasantly greeted me. Eric called AppleCare and sorted out the issue (without asking me any questions). Eric said it would take another 5-10 minutes for my order to be “processed” (I ordered the phone online 5 hours before I went to the store to pick it up but it still wasn’t “processed”). About 10 minutes later, Eric came back and had my new phone. He said that it may or may not be connected to my wireless carrier, AT&T, even though I connected it to my AT&T account when I ordered the phone through Apple online. When he helped me set up the phone, he realized it was not connected to my wireless carrier. I also could not complete the set up on the phone bc I could not log into my Apple ID since I didn’t have my old phone to receive the verification code. Eric was basically useless. He offered no solutions other than to call AT&T when I get home. This was the absolute WORST experience I have ever had at an Apple Store. They made little to no effort to help me activate a phone that I spent over $1,000.00 for. Three months ago, I got a new phone from the Apple Store at The Grove in Beverly Hills and I picked up my phone and had it activated within 10 minutes without my old phone. When I explained this to Eric he said that there wasn’t anything he could do to help me. When I went home to call AT&T, they were unable to help me since I could not receive the verification code that was sent to my now stolen phone. This Apple Store is a joke. They don’t care about their customers.

Okay. So, I show up at the Apple Store to get some help with my new iPad. I have a consultant, whose name starts with G and ends with a Y. He was super helpful. Then, he has to leave. I needed to have a cellular line set up, so another Apple person puts me on a phone to my cellular provider; I am left on the phone, speak with the carrier, and cannot complete the necessary set up due to not having all the data needed, but worse, the connection was awful. It would have been nice if Apple had advised that I bring carrier data with me…hassle continues and the Apple “helper” is nowhere to be found, shifts are changing, activities are changing etc. Bottom line, I got some decent help, Apple provided the phone to speak to someone to set up the cellular, but the connection was !%*t and I had to hang up. It was a miserable waste of time, and I left the store after having been there for at least two hours, unable to complete my transaction. Sorry people, I’m old. I needed your help, and yep, I got some, but it sure wasn’t what I hoped for. Don’t put a senior citizen into a situation that is so challenging and then wander off. Or, advise that I should go to my cellular carrier’s store to get additional help. It may sound stupid, but I left in tears, exhausted. So, just a tip – bring a friend or family member with you to help the hard stuff done.

Had the worst customer service expirience at Apple Store palm desert. Went to buy new charger cords for updated phone and they gave me the wrong ones . Didn’t know until back at my office. Went back after to switch and total was $2 more than original ones which they didn’t have in that size. Asked if they could even switch for the hassle and it’s 114 degrees out and had to go back a twice. Sales guys asks manager who says no. Not sorry we wish we could nothing. I go to manager who wouldn’t look up from his computer to acknowledge. I let him know that really is the worst customer service that I’ve seen in a bit especially when it’s summer and slow Terrible management. Sales guys were good. It’s not the $2 that mattered , it was totally the attitude