Apple Los Gatos in Los Gatos | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

The employee at the Apple Store in Los Gatos who greeted me was rude and completely lost her composure while assisting me. Initially, she asked for my name and insisted that I did not have an appointment. Despite my assurance that I had indeed made an appointment and even showed her the scheduled time on my calendar, she claimed there was no record of it and offered to fit me in within the next 15 to 10 minutes.

I explained that I was certain about my appointment and had traveled from Santa Cruz for it. However, she continued to deny its existence. After taking a few minutes to search through my emails, I found the confirmation, but by then, the appointment had exceeded the allocated time due to our back-and-forth. Despite showing her the appointment details, she then pointed out that my last name was not provided, as it was listed under my first name.

Realizing her mistake, she acknowledged that she had not checked for my last name and, as a result, my appointment had expired beyond the 15-minute window, requiring me to schedule a new one. This disappointing service experience is not an isolated incident, as each visit seems to present a new issue.

Furthermore, they were unable to resolve a software glitch on my phone without wiping the entire device, leaving me dissatisfied with Apple’s declining quality and lack of resolution. Given these ongoing issues, I cannot recommend this store or Apple’s iPhone products, as it is concerning that such glitches persist without adequate solutions in place.

Four weeks ago I went to Apple Store to get help with my phone three times I had to go each time was almost 3 hours the last time it was and then I called up Support and they said that they run a diagnosed and they found something wrong with my cell phone Apple support told me that Los Gatos never ran because they would have proof of being diagnosed of the last three months The store never did diagnostic on my phone so now I’m trying to get hold of the District manager of the store to report this but nobody seems to have the district managers number and that’s sad my next step is going to the papers of Los Gatos. I feel bad for the elderly people that can’t do much, but Apple Store is taking advantage of everybody!! This is not over because I want to go public. I want the whole store to be investigated!!!

Walked in today just to look around. Noted an undercover security guard by the door as they were robbed recently. About 30 seconds after entering an employee approached me and asked if I needed any technical assistants ” no thank you just looking” he noted my Apple Watch and asked if I would like to check out the newest one “sure” he took me over to the “toys” and handed me one to look and and said here check it out and if you have any questions please ask, them walked away. My kind of employee “very helpful but no sales pressure” good job Apple with your customer service.