Apple The Promenade Shops at Briargate in Cimarron Hills | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

I’ve been a loyal apple customer for over 15 years. Our company uses their products as well as me personally. Please buckle your seatbelt. This is long but consumers and managers need to be aware.
This is the worst store experience I’ve ever had.I show up ahead of my appointment, check in with the person at the store and they sit me down. 45 minutes of patiently waiting , a man who came in long after me mentions I have not been seen yet. They say my appointment was “canceled”. I confirmed by email and text it was not. So finally I’m seen by a customer rep. Mind you this is after apple had offered express replacement but the online link gives a 404 error. After the hassle of a week on the phone with apple. I would rather replace it in store. The guy runs diagnostics and says there’s nothing wrong. (Not the same determination made by apple support) Clearly something is wrong. My phone barely works if it’s not on WiFi calling which Verizon strongly advised against. Turns out my phones eSIM can’t stay connected to Verizon. They say it’s likely the phone. This means I can make / answer calls but they frequently spontaneously disconnect. Also texts refuse to send when my service is perfectly fine. Apple again offers to replace the phone over email, but I have to provide my card information to a complete stranger because they can’t provide a working link. Call the store to explain to see if they are willing to help. They are not. I was treated like a fly they just wanted to go away. Very disappointed since this is my first bad experience with apple. Please visit a different store. It seems like only some of the employees care, if you get one of them great. If you don’t they couldn’t care less.

UPDATE- So after calling the store and them telling me they wouldn’t help I post this review. I really hate resorting to this. Anyway the same day , manager calls about the review and says they can replace parts of the phone if I come back. I go back and they can’t replace parts. The lady says they may not have a 14 pro in stock so multiple people are now searching. She said I might have to go to another store or come back again another day. Then someone does find a phone. Grateful for that. So I wait for the long process of transferring my data. Normally I would bump up my rating to a 3 star since they did eventually help ;however, as I’m sitting there these two employees are talking in the corner by the door. The newer guy is talking about a customer he was dealing with and the more experienced man is giving advice. The issue here is they are a pretty negative about the customer. I have been in customer service and I understand not every customer is nice but the things they said should never be said especially in the main store where i literally heard the entire convo 4 feet away. I couldn’t imagine what they were saying about me I had hoped to change the rating on the review but after that I simply can’t.

Impossible to get a hold of. I’m trying to cancel a screen repair I dropped off my watch for because it costs more than I even paid for the watch new and I’ve been trying to call the store for two hours. I can’t go there because I am at work and by the time I get a hold of them they are probably going to tell me it’s too late to cancel the repair. Online Apple chat can’t help me either. I’m very upset. UPDATE: APPLE SUPPORT CANT EVEN GET A HOLD OF THEM!! I am on the phone with support and they are saying no one is even answering them. Absolutely ridiculous they have so many people just standing around the store waiting to “check people in” when they should be answering their phones. Absolutely absurd.

Matt’s larger-than-life personality is just as impressive as his knowledge of Apple products. He simplifies the entire shopping experience, making it fun and stress-free.

No matter what your question or need is, Matt goes above and beyond to ensure your satisfaction and understanding. He’s a true expert who genuinely cares about helping customers.

If you’re visiting the Briargate Apple Store, don’t hesitate to seek out Matt’s assistance! He’ll turn your visit into a positive and informative experience. Thanks to Matt, I always leave the Apple Store feeling happy and confident about my purchase.