Apple University Park Village in Fort Worth | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Liars! Purposely misdiagnosed my macbook trying to sell me a new one. Absolutely terrible experience. On October 29th, 2023 I brought there macbook pro because it won’t turn on. I inherited the computer from my brother so I didn’t know what could be the problem, and I told that to the tech. The tech took the laptop and went to the back room with it. 20 minutes later he came back and said it cannot be repaired, there’s a massive damage due to coffee spill. He even showed me 2 photos on his phone demonstrating the rust. He said that to rebuild the computer would cost me at least $1000 and that I should just buy a new one. He returned the laptop to me with all screws in place so I couldn’t see the inside myself. Fast forward, it is Christmas vacations and I decided to turn at least the screen into a DIY project, so I purchased special screwdrivers to open the macbook. And lo and behold! There was absolutely no signs of rust. What was there is clearly swollen battery. I disconnected the battery and the computer started with no problem. I’m furious! It will cost me 45 bucks to replace the battery myself, while those crooks tried to convince me to buy a new computer for $1500.

My experience here was pathetic. The purple-haired wheelchair lady named Lois is bitter and condescending. My intent on this visit was to authenticate a pair of AirPod maxes that I am selling to a private buyer. I understand this is not a brand new product but Lois was being rude to both me and my buyer.
She kept interrupting us and thinking she knows everything. The way she speaks to us is down right nasty. I don’t care that you are wheelchair bound, it doesn’t grant you the right to be an awful person especially for a customer service position. There are hundreds of people that would be glad to take her job. I hope this DEI hiring Is working (i’m being sarcastic.)
Lois needs to be fired or at least moved to a position without interacting with customers. This experience left a bitter taste in my mouth for both this retail location and for Apple as a company.

Thank you Alyssa R. for assisting me yesterday with the most honest & professional demeanor while helping me figure out how to reboot my iPad after months of not using it. She worked with me for over an hour as I secured a purchase receipt from the original seller and got me connected to support to get it rebooted. Please give her a raise as you need a personality like hers keeping frustrated customers calm.