Best Buy in Bakersfield | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Negative stars!!! Customer service and Return process Nightmare! An assistant female manager wearing a 49er jersey that day was super rude and very unprofessional. I bought a brand new 60″ TV and when opened it at home and plugged it in it did not work. Tried returning it next morning and this lady said, “you broke it and now you want to return it”? and then denied my return. One of the employees struggled to take the TV out of the box all by himself, (even when instructions on box say it’s a two person job) more than likely damaging the screens. For being In a customer service that’s the first response you get from a supposedly manager? I will never understand a policy like this. If the TV doesn’t work NEW out of the box, even if you just bought it they will not honor a return?? Never seen a policy like this. They wont test it at the store but won’t return if it doesn’t work? Rediculous!! Beware of purchasing any appliances from here. I called Corporate and they ended up fixing this but Rosedale management needs to change! In the past year I have spent thousands of dollars on TVs, Laptops, Appliances, etc…taking my business elsewhere.

Long time Best Buy customer but new to Bakersfield.
Not sure if it’s just me but the employees act like they are afraid to talk to people?

I can pretty much wander the store and they will always stay an isle over and not make eye contact.

So I order a new phone online, go to the store to pick it up.
Out of nowhere they start talking about getting my finger print??
I’m thrown back by this because I’ve bought many phone from Best Buy in the past and have never been asked this??
They tell me it’s for the trade in… my thing is this, you have my credit card, my drivers license and my rewards account ??
Sorry got to draw the line somewhere and smug attitudes don’t make me want to spend my money there.

We were shipped the wrong open box ipad from this location as we are a few states away. We bought a WiFi&celullar instead they shipped a WiFi one in a celular and WiFi box. We went to a local store to tell us this and we had to go through 2 more phone reps (which are overseas by the way) to get our money back because of the mishandling of that purchase. Make sure employees are paying attention to serial numbers because your return policy is not as what it used to be years ago and the end user has to go through many hurdles to get things corrected.