Best Buy in Carbondale | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

We went in on a Monday evening and the place had only a few customers other than us. We went to purchase a new TV and already knew which model we were going to purchase. The item was in stock and easy to locate among the huge section of TVs. The sales rep was helpful and friendly. We browsed sound bars and miscellaneous items near the TVs and I noticed the displays were nice, labeled, and functional. While browsing, I had a couple other sales reps ask to help me (friendly, not bothersome). Overall, good experience.

Went to Best buy to buy a new prepaid cell phone. the tag clearly States $99 I told you the young man what I was doing just replacing the phone. We looked at several different cell phones comparing them and finally chose that one, partly because it was $99. when I got to the cash register to pay, the price was $262 I asked the young man why so much I said the price tag listed $99. He then told me the extra charges were because I didn’t sign up for their service.!!!! Seriously?

Don’t expect any sort of customer service shopping here. One employee “working” in the TVs who claimed he had several other groups needing help. I guess if you call circling the aisles and pretending to straighten merchandise while people are waiting good service then this is the place to go. Plenty of other employees standing around doing nothing. I was there to exchange a TV but just returned it instead and will buy elsewhere. Guess they don’t care about losing $700.