Best Buy in Cimarron Hills | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Completely dysfunctional from the highest store management to the newest hire on the floor. Made an install appointment in Nov for Jan 6 at 10am. Arrived 5 minutes early to see a note warning customers of the busy holiday season and that if they were more than 10 minutes late they’d be rescheduled. Sat for 20 minutes waiting for them to open. Went inside to customer service at 10:20 to ask about my install appointment twenty minutes ago. Staff, Customer Service, & Management were clueless and said to hang around and the installer would be in shortly. Sat behind Bestbuy at the install door until after 11 and went back in to find out why nobody has show. Up in over an hour. Was then told the installer called off sick and I’d need to re-schedule. I asked why nobody came to inform the 10 am install customer so they didn’t waist an hour….no answer. I asked why the management only had one installer scheduled to open the second Saturday after Christmas when they even posted a notice on their door about the busy season….no answer. I look forward to the day I see that Best Buy has joined Blockbuster and Circuit city to make way for a capable business to take their place.

Honestly this place is fairly decent, but that’s assuming nothing goes wrong. Avoid the assistant manager TJ like the plague if you can. The guy was honestly just a power trip in motion and refused to work with me on something that was best buy’s fault, and basically told me to go kick rocks. On top of that he was out of uniform and looked like he hadn’t showered in days, and I had to go through corporate to get an erroneous $85 in store charge credited back.

The cherry on top is that the employees I worked with prior to him all but said that they didn’t like working with him and very much gave me an understanding that he was difficult no matter what. Dude needs to be let go or retrained.

Bought a Samsung TV in February 2024. They said it had a year warranty. It’s august and we have a blank screen when you turn it on. We called and they said they honor the warranty only if we bought the extended warranty from them. This applies to everything you buy. Do not buy electronics from them! We will never shop there again due to the poor customer service experience. I would give them zero stars if I could.