Best Buy in Coconut Creek | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

This store is always hit or miss. Sometimes, you run into a friendly and helpful employee, but most times, it is people who dont seem at all happy or interested in offering assistance. After today, I dont think I will be back. Today, Domingo, the manager, lied to me multiple times. He told me there were limits on purchases. I was attempting to check out at the checkout counter when the person ringing me up told me there was a 5 item limit when purchasing Pokemon cards. She stated the policy wasn’t posted in the store, but I could talk to the manager if I wanted. I told her to request her manager, and she made the call via radio. I saw Domingo’s demeanor changed immediately, as he came from behind the customer check-in counter, sucked his teeth, and stormed his way over to the checkout counter. When I asked about the limit being posted, he stated it wasn’t in the store but posted online. I checked, and it is not. Matter fact the only thing I could find online was a QA session where someone asked if there was a limit, and bestbuy customer service replied no. I asked him to show me online, and he said he was “too busy,” but he knew it was there. He then lied again and told me there was a limit to the purchases made online as well and that he knew it, stating “I saw in the comments on the items online that other people stated they could only buy five”. During our exchange, he mentioned more than once that if I did make this purchase or the purchase online, I would be “blacklisted.” He told me the computer wouldn’t let him do it, I asked him to show me, and he refused. I do understand that some stores can and have imposed limits, but it has to be done correctly and legally. Bestbuy should empower employees with the ability to properly enforce policies. Employees, specifically managers,should not be lying to customers about multiple topics at any time opening the corporation’s liability and demeaning their own value. Making comments about how he will have to fill out some kind of paperwork if he lets this happen and “he’s not going to be filling that out.” Target has the registers set that it will not allow you to purchase pass a specific limit if that item is limited. Why can’t best buy do this, so the burden isn’t on their employees? Why don’t they have signage posted as is required by law? Even a QR code leading to these policies? Both the manager and corporate can and should want to do and be better.

The incident that took place yesterday 8/15/2024, has happened several times. After waiting my turn in line patiently to speak with customer service about changing my daughter’s phone screen, I was told that I had to wait even longer because the line was long and the associate couldn’t help me to get the screen protector that I needed. The associate could have asked for help and requested to the associate that it was standing at the front of the store instead of telling me to stay aside to help others in the line. Also, when you are looking for someone to help you to get you the item that you are looking to buy there is no one around. Some need to be done at the store because there is no enough customer service around to help customers.

Avoid for appliances at all costs.

The sales staff was friendly and knowledgeable but installation of the appliances has been an unmitigated disaster. Spent $10k on cafe appliance set. Only the refrigerator was delivered on time… multiple unilateral cancellations and rescheduling for all else. My father in law no exaggeration has to install the microwave for the guys because they didn’t know how. We’re currently on the 4th attempt at getting dishwasher. One time it was broken. Another time it was sent without a plumber to do the job. This time it’s missing the bottom panel. Getting in touch with customer service is a disaster to try and resolve. Truly speechless at how awful the experience has been.