Best Buy in Goodlettsville | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Spoke with Ashley from Best Buy (I’m assuming Geek Squad) and inquired about getting my computer fixed. She told me my 2020 All-in-one computer (I purchased from Best Buy) was too old to have repaired and without even looking at the item told me it would cost at least $250. Although I was prepared to spend whatever I needed to have a working computer, her curt words and extremely callous attitude turned me off completely. I will NOT spend a single dollar with this location and will give U Break I Fix It the money. If it can’t be repaired, I will be purchasing a BRAND NEW COMPUTER with a different retailer. This explains why consumers are taking their business elsewhere.

I recently visited Best Buy to check out some new TV options for my home. Overall, I had a decent experience, but there were a few areas where they could improve.

The store itself was well-organized and easy to navigate. The staff was friendly and knowledgeable, but I didn’t feel like they went above and beyond to help me find what I was looking for. I asked a few questions about the TVs and got some good answers, but I didn’t feel like they were super enthusiastic or passionate about the products.

Made a 6:20 appt online several days ago for Geek squad . Confirmed appt day ahead. Called day of a few hrs before appt time to verify they could help set up two computers we just bought at this store. Was told they could. Came in for appointment and was told manager they referred to a goner guy just left early. No reason. Worst customer service ever. Got a text after u loaded everything back in the car asking me to confirm appt. The next text told me my appt. Was cancelled . No reason