Best Buy in Inver Grove Heights | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Wanted to check out the cell phone protection plan with geek squad since I go through about 3 phones per year. Visit started out okay. Got helped right away but the sales associate i started with didn’t care to try and earn my business from AT&T store. Finally a gal came over and was very helpful in even doing comparison price shopping for me to assure I’d get the very best price possible. My husband seen a sign in the store saying any smart phone trade in is worth $50 best buy gift card. … After leaving the store and returning a few moments later we had decided to make our purchase of our new phone and adding a line to our plan…After being told the price AFTER the $50.00 we started paperwork. THe associates had no idea about the promotion going on or how to enter it into the system. The associate returned after the third time and said the manager won’t honor the gift card promotion because the phone needed to be the same brand of phone you were planning on purchasing…. That wasn’t discussed prior nor was it stated in the fine print on the sign. I asked to see the manager… he refused to come talk to us. Being nice to the helpful (second) associate. We left the store. My husband rarely gets angry but he was NOT happy. The security guard at the front door could tell it didn’t go well. He asked me to wait so he could call the store supervisor who was on duty, who happened to be the same guy that wouldn’t come talk to us when we had asked was simply…. R.U.D.E… he wouldn’t listen as i calmly explained what we were trying to accomplish. he was talking over me, started making VERY firm hand gestures and raising his voice. he mad NO attempt to try and ask me to solve the issue, nor did he ask what he could do to make it up to us…. we spent 3 hours of our Saturday at this store…. I was not causing a scene, just simply trying to explain …. he didn’t care that he not only lost a big sale, references, customers, nor does he know… my company spends alot of money with that store every month. …. Bad move… bad business, BEST BUY…. Bad BUSINESS.

One star is too much for this company but unfortunately zero stars is not an option. I am amazed this company is still in business. They are the worst company I have ever dealt with by far. I ordered a refrigerator and paid $70 for the delivery. First they make you wait around for 4 hours for the delivery which is bad enough. But then they can’t even make that 4 hour window and no-one even bothers to call you to let you know that they are running another 4 hours late! After spending another 2 hours on the phone trying to figure out why my refrigerator never arrived, I find out that they scheduled too many deliveries today and they can’t re-schedule for several more days!! Needless to say Best Buy will never regain any business from me that requires a delivery. Now I have to see if they will refund my money or if that will require several more hours of my time. Something tells me that they are not capable of refunding my money without another major screw up. If you purchase an appliance from Best Buy and require it to be delivered, I would strongly recommend that you give your money to a company that will actually deliver it! Good luck

Terrible automated phone system. Tech’s didn’t know what they were talking about when I finally connected with someone. In store experience was so horrifc I’ll never go back. Staff on the floor and at check out all had to call for back up on simple tv converter questions. Wouldn’t give me in store credit when I didn’t have a receipt, “exchange only” for half of what I paid for the 2 items. Trying to low ball customers on previously purchased items is not the way you earn loyalty nor return business. Finally, why does Best Buy not even sell music any longer?? Couldn’t even “exchange” for something I’d actually use. Worthless visit. My time is valuable!