Best Buy in Midwest City | Best Phone, Laptop, and Computer Repair Services at Affordable Prices | Quick Fixes

Update:
08/31/2024
Negatives 6 stars
The refrigerator FINALLY showed up!!!!!!
But WITHOUT a call that they are coming, no surprise.I asked about the compensation and they said there wasn’t any, so BestBuy likes to give empty promises for over 2 MONTHS of waiting and told there was compensation.
Hopefully no one has to deal with this kind of poor management and accountability.
Worst experience!!!!

08/23/2024
Negative 4 stars
No call / no show
Just shows that why could care less, they didn’t even bother to call and explain why but they did take the time to reschedule for the 10th time lmfao. We will see once again but just expect another review on 08/31
The department I just called also hung up on me and did not attempt to call back the number I provided and have been waiting for their call back

08/09/2024
Negative two star rating:
Well, Well, Well
BestBuy has not delivered my replacement refrigerator as told last week. But they did email me saying if I would still want the replacement, but will be gladly to cancel it if needed.
They did not bother contacting me about if they are coming today or not, because that’s not important to them. They are just glad I got a defective refrigerator and will direct in an endless loop and NO COMPENSATION has been issued.

08/01/2024
BestBuy DID NOT contact me if they were coming or not today with the replacement refrigerator (no surprise ). This is the 8TH time and definitely not the last time. They DID NOT even contact me for a reschedule. Nothing was resolved and it keeps being ignored with no accountability.

Ordered a LG refrigerator around late May 2024.
I received it with damages and one of the doors does not close properly. Best Buy said they will replace and we schedule accordingly. This has been the 7-8 time the refrigerator has been rescheduled for delivery (next one is 08/01/2024 with 100% reschedule I assume). Only communication I get is an email saying the next schedule delivery. No call / no show / no updates, which waste my time since BestBuy requires someone to be home from 7am-7pm and I am using MY TIME and affects MY INCOME since I have to fill a leave request at my job. I have LIMITED PTO and to use it on this is upsetting. All the departments just transfer me to another department that “specializes” in that problem. I even go to the store to explain my issue and all the managers just push me off to one another and say “I never seen/heard of this before” . I’m at the point where I don’t want the refrigerator but BestBuy won’t even pick up it.

Terrible experience. In a near empty store there were almost no people on the floor. Searched and found a person who said that he would get somebody to open a case so I could get an item and check out and that it would be just a minute. 30 minutes later after just standing at a case I just left the store and called to file a complaint which took 30 minutes to get off hold to be transferred which took another 15 minutes for it to be the wrong department and transferred again.

Update: Got a call from the assistant manager who was very helpful and I went in and was able to get everything I needed quick and easy. And made up for that experience.

Is it me or does it seem like Best Buy if full of car salesman? You walk in the door and are immediately bombarded with people asking if they can help you at every corner. looking at the phone charges, can I help you? head to the video games section, sir you finding everything alright? head to the computer section thinking I got away, the first guy back again, Are you doing okay? walked past another associate thinking here we go again…. She keeps going… Cool. Heading out the door caught too more and I had to ignore them. I was there maybe 10 to 15 minutes and I had to leave asap couldn’t focus on my shopping.